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Description

German Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing and BPO advisory firm dedicated to connecting top-tier talent with industry-leading global brands. We take pride in facilitating career growth through our exclusive network of partner organizations, ensuring that our candidates find the perfect professional home while exploring exciting jobs in Bulgaria.

Job Overview

We are currently seeking a motivated professional for a German Speaking iRobot Support Specialist position in Bulgaria. This role is a unique opportunity to join the dynamic consumer electronics industry, providing world-class technical support to customers across Germany while enjoying a vibrant career path in Sofia.

Key Responsibilities

• Provide high-quality technical assistance to customers regarding advanced consumer electronics, specifically iRobot home automation products.
• Troubleshoot hardware and software connectivity issues, ensuring a seamless user experience for our German-speaking clientele.
• Maintain a deep knowledge base of the latest iRobot innovations and smart home integration features.
• Document customer interactions accurately within our CRM system to track trends in the consumer electronics sector.
• Act as a brand ambassador, upholding the premium reputation of our partners in the consumer electronics space.
• Collaborate with internal technical teams to resolve complex cases and escalate hardware concerns when necessary.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate relocation for our German speaking jobs.
• A genuine passion for consumer electronics and a desire to learn about smart home technology.
• Excellent communication and problem-solving skills tailored to customer-facing support roles.
• Ability to relocate to Sofia for this German Speaking iRobot Support Specialist position in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on iRobot product lines
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) for those starting new jobs in Bulgaria.
• Monthly Performance Bonus for achieving high satisfaction targets.
• And Much More, including career development opportunities within the consumer electronics industry.

Life in Bulgaria

Choosing to live in Bulgaria offers a perfect balance of professional development and high-quality living. Sofia is a vibrant, safe, and historic capital that has become a major hub for international talent seeking German-speaking jobs in an affordable yet modern European setting. With stunning mountain views, a pleasant climate, and a lively social scene, Bulgaria is a fantastic place to grow your career.

Beyond the workplace, you will find that Bulgaria offers a rich cultural heritage, world-class dining, and a cost of living that allows for a high quality of life. Our relocation package ensures a smooth transition to Bulgaria, so you can focus on building your future within the exciting sector of consumer electronics. Join us and discover why so many professionals are choosing Bulgaria for their next career move.

How to Apply

If you are ready to take the next step in your career and join a top-tier firm, we invite you to apply for the German Speaking iRobot Support Specialist position in Bulgaria today. Simply click the "Apply Now" button to submit your details. We look forward to reviewing your application at Mercier Consultancy Group.