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Description

About Medical Guardian

Medical Guardian is reinventing the aging experience. As we shift from a reactive PERS model to a proactive digital health platform, we are focused on delivering exceptional, intuitive, and emotionally resonant digital experiences that improve outcomes, engagement, and connection for seniors, their loved ones, and care partners.

Role Overview

We’re seeking a passionate and highly skilled Digital Experience Designer to elevate the design and usability of our digital apps and portals. Reporting to the Senior Product Manager of Digital Apps & Portals, this role will play a key part in ensuring that our member- and partner-facing digital experiences are not only beautiful and on-brand—but also accessible, user-friendly, and aligned with the emotional and functional needs of our diverse users. This is a critical role that blends world-class UI/UX design with deep empathy and clarity around what great digital health experiences look and feel like.

Key Responsibilities

Design & UX Excellence

• Design intuitive, consistent, and brand-aligned front-end experiences for mobile apps, portals, and web tools.
• Create high-fidelity prototypes, wireframes, and design systems that support an outstanding user experience.
• Apply accessibility and UX best practices to ensure ease of use for seniors and multi-generational audiences.

User-Centered Thinking

• Deeply understand the needs, preferences, and limitations of our senior members, their loved ones, and partners.
• Map out user journeys that align with product capabilities, business goals, and reallife contexts of use.
• Design features that prioritize usability and clarity based on package-level access and key user workflows.

Collaboration & Delivery

• Work closely with the Senior Product Manager, Engineering, and Brand/Marketing to bring features to life.
• Ensure design consistency and fidelity across all platforms and touchpoints.
• Participate in sprint planning and provide UX guidance throughout the product development lifecycle.

Innovation & Brand Consistency

• Drive innovation by exploring and integrating design trends relevant to digital health and aging-in-place.
• Evolve and maintain design systems that reflect our brand voice and visual language across products.
• Balance creativity with pragmatism—designing solutions that delight while meeting functional needs.

Feedback & Iteration

• Conduct or support user testing and research to validate designs and uncover insights.
• Use qualitative and quantitative feedback to refine and improve user interfaces.
• Help define and measure UX success metrics in collaboration with Product and Analytics teams.

Qualifications

• 3+ years of digital product design experience, preferably in healthtech or a missiondriven company.
• A portfolio showcasing strong UI/UX work across mobile and web platforms.
• Mastery of modern design tools (Figma, Sketch, Adobe CC, etc.).
• Solid understanding of design systems, interaction design, and responsive design principles.
• Experience designing for accessibility (WCAG standards) and older adult usability best practices is a major plus.
• Excellent communication, collaboration, and organizational skills.

What You Bring

• A love for designing with empathy, especially for older adults and their care networks.
• A strong aesthetic with a practical eye for simplicity and functionality.
• Passion for elevating digital health through exceptional user experience.
• A growth mindset and the ability to work fluidly across teams and priorities.
• A drive to create technology that empowers, supports, and connects

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick Time Off & Holidays)
• Company Paid Short Term Disability and Life Insurance
• Retirement Plan (401k) with Company Match