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Description

Patrique Mercier Recruitment FR is delighted to announce exciting job openings for German Speaking Customer Service Representatives in Sofia, Bulgaria, with fully paid relocation included! This is a perfect opportunity for those who wish to develop their professional skills in a vibrant city while enjoying the cultural richness of Bulgaria.

Responsibilities

• Provide outstanding customer service support to German-speaking clients through various channels including phone, email, and chat.
• Assist customers by answering inquiries, resolving problems, and providing detailed information regarding our products and services.
• Handle customer complaints with professionalism and ensure a positive customer experience.
• Document all customer interactions thoroughly, following up as necessary to maintain customer satisfaction.
• Collaborate with colleagues and other departments to enhance service quality and operational efficiency.
• Stay updated on company policies, products, and promotions to effectively assist customers.
• Participate in training sessions to improve product knowledge and enhance customer service skills.

Requirements

• Fluency in German and English, both written and spoken.
• Experience in customer service or a related field is preferred.
• Excellent communication skills and the ability to engage effectively with customers.
• Strong problem-solving skills and the capacity to work efficiently in a dynamic environment.
• Proficient in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• Willingness to relocate to Sofia, Bulgaria, and embrace a new cultural experience.

Benefits

• Paid comprehensive training provided
• Secure job with opportunities for career growth
• Competitive salary
• Extra health insurance options
• Choose from over 50 benefits and services
• Welcoming international work atmosphere
• Ongoing support and learning opportunities
• Bonuses for referring new employees
• Financial assistance for relocation (including transportation, temporary lodging, rent support, and help finding a permanent home)