Hybrid Concierge - No 1 St Michael's Meeting Rooms bei MAPP
MAPP · Manchester, Vereinigtes Königreich · Hybrid
- Junior
- Optionales Büro in Manchester
MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don’t satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.
At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We’re proud of our progress so far, but we’re constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you!
Title, Team and Role Summary
Title : Building Concierge - St Michaels
Team : Site
Who Does This Role Report Into? Guest Experience Manager
Role Summary / Purpose and Scope
Arguably the most important appointment of the building, the Meeting Room Concierge is a front of house role that gives the building personality and puts life and soul into everyday occupation for our guests.
Team : Site
Who Does This Role Report Into? Guest Experience Manager
Role Summary / Purpose and Scope
Arguably the most important appointment of the building, the Meeting Room Concierge is a front of house role that gives the building personality and puts life and soul into everyday occupation for our guests.
Owning and embracing the hosting experience, ensuring a warm welcome full of character for everyone who enters the spaces. Forging relationships, remembering names, and implementing little touches that make people smile and (fleetingly) forget the pressures on them.
Driving standards to make the spaces sparkling, comfortable & memorable – whether that’s the meeting rooms, lobbies or other facilities – taking hosting to a whole new level by getting a true understanding of guest needs, adding in that personal service to ensure a best-in-class experience.
You are a Building Champion! It’s all about the people in the building. By being an advocate for the occupiers at every step, you'll help the rest of the team keep them at the heart of everything we do.
Candidates for this position will be evaluated on their ability to exercise effective hospitality, initiative and enthusiasm.
You must be eager to grow; this role is designed to push you to grow personally and professionally. Embrace accountability and ownership, you will be expected to make meaningful and innovative contributions to the experiential aspects of the building and its digital layer. This requires willingness to take on new challenges, experimentation and embracing learning from your failures.
Skills, Knowledge and Values
Skills (People & Technical)
- Effective communicator with strong hosting abilities; able to facilitate visitor management process, welcome guests and escort them around the building.
- Strong customer service experience – taking coffee orders, interacting with guests and tailoring their guest journey by adding personal touches.
- Able to maintain Back of House areas and hospitality tasks Advanced such as configuring and re-setting meeting spaces, coffee machine maintenance, basic stock keeping and other tasks such as required.
- To manage and maintain the meeting rooms, ensuring a consistent level of service.
- Maintain overall presentation of Front of House common areas and perform spot cleans where necessary.
- Able to provide administrative support to the Front of House team, covering reception duties when required and working with the team to manage the meeting room diary.
- Experience with meeting room technology e.g. TV / AV /sound systems, microphones etc.
- Help maintain the occupier portal / app.
- Have knowledge of local area where appropriate.
- To assist the St Michael’s team in achieving operational Facilities Management requirements and ensure smooth operation of the building.
- Building Footfall data
- It may be necessary in the interests of MAPP for you to be agile to your role and MAPP may reasonably require you to do other work within your capacity.
- Social media engagement
- Ensure all customer data held by the building management team and front of house team is GDPR compliant, liaising with MAPP’s data compliance policy.
- Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements
Values & Behaviour
- Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
Experience and Salary
Level of Experience / Certifications:
2 plus years of working in a similar role
Working Hours: 37.5 hours per week between the hours of 7am - 6pm Monday to Friday
Salary Range (Based on Experience)
£24,570 - £25,000 per annum, depending on experience.
2 plus years of working in a similar role
Working Hours: 37.5 hours per week between the hours of 7am - 6pm Monday to Friday
Salary Range (Based on Experience)
£24,570 - £25,000 per annum, depending on experience.
