Hybrid Working Student Customer Success – Maintenance Software (m/f/x) bei osapiens
osapiens · Mannheim, Deutschland · Hybrid
- Junior
- Optionales Büro in Mannheim
As a Working Student, you’ll work directly with our customers and make sure they get real results from our software. You’ll help manage important accounts, answer their questions, and support them when they need help. You’ll also work closely with our product and sales teams, sharing ideas on how to make our software even better and easier to use. We’ll give you in-depth training, so you’ll quickly build up technical know-how. You’ll learn what it’s like to work in a fast-growing tech company and see how your work helps real businesses succeed.
Your Responsibilities
- Enable our customers, help solve their problems, and build strong relationships with them.
- Work together with our product and sales teams to come up with new ideas for making our software even more helpful for customers.
- Collect feedback from customers and turn what you learn into real changes and improvements in our product.
- Learn all about our maintenance software so you can answer questions and give our customers tips on how to use it best.
- Use tools like HubSpot and Planhat to organize your work and help us manage customer accounts as our company grows.
- Understand customer challenges and create content like FAQs, learning Videos and Tutorials to enable smooth self-onboarding of new customers
Your Experience
- Currently enrolled in a bachelor’s (4+ semester) or master’s degree program, ideally in Business, Economics, IT, Engineering, or a related field.
- Native-level German and strong English skills.
- First experience in customer-facing roles, account management, or business development is a plus.
- Interest in manufacturing, maintenance, or technology topics is a plus.
- You’re motivated to learn, can manage multiple tasks, take responsibility with confidence and work with a positive, solution-oriented mindset
- You're confident in your communication, open to feedback, and quick-witted in conversations.
- You’re a clear communicator who enjoys connecting with people, pays attention to detail, and follows through reliably.
Join us for this and more...
- A purpose-driven mission with and for global industry pioneers in tackling complex challenges
- Room for creativity through collaborative teamwork and an open communication culture
- A modern office in Mannheim and a place in our international team.
- Personal and professional development opportunities.
- Flexible working options to fit your studies.
- Fun team events and outings with colleagues from our global offices.
- And, of course, free drinks and snacks
