The Service BDC Representative is responsible for handling inbound/outbound service calls, scheduling appointments, and delivering an exceptional guest experience that drives shop capacity and retention.
Key Responsibilities
·Answer inbound calls, texts, and emails; triage concerns and schedule service appointments
·Proactively place outbound calls/texts for declined work, maintenance due, recalls, and no-shows
·Follow call guides and objection-handling scripts; convert price shoppers to appointments
·Send confirmations, reminders, and follow-ups; document all interactions in CRM/DMS
·Coordinate with Service Advisors/Loaner Team to balance capacity and meet daily targets
·Support CSI follow-ups and “close the loop” opportunities
·Meet/exceed KPIs: show rate, conversion rate, appointments set per day, response time, CSI
Qualifications
·1+ year call center, BDC, or dealership service experience preferred (automotive a plus)
·Strong phone etiquette, typing speed, and CRM/DMS proficiency (Tekion/CDK/MyKaarma helpful)
·Clear written/verbal communication; bilingual English/Spanish a plus
·Organized, coachable, and comfortable in a fast-paced, metrics-driven environment
·Flexible availability (early mornings, some Saturdays)
Schedule/Compensation
• Full-time; hourly from $18.00 (DOE) + performance incentives
• Benefits eligible per company policy
EEO
We are an equal opportunity employer.
Salary dependent on experience and performance. No cap on performance incentives!
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
Estes cookies são necessários para o funcionamento do sítio Web e não podem ser desactivados nos nossos sistemas. Pode configurar o seu browser para bloquear estes cookies, mas nesse caso algumas partes do sítio Web poderão não funcionar.
Segurança
Experiência do utilizador
Cookies orientados para o grupo-alvo
Estes cookies são instalados no nosso sítio Web pelos nossos parceiros publicitários. Podem ser utilizados por estas empresas para definir o perfil dos seus interesses e mostrar-lhe publicidade relevante noutro local.
Google Analytics
Anúncios do Google
Utilizamos cookies
🍪
O nosso sítio Web utiliza cookies e tecnologias semelhantes para personalizar o conteúdo, otimizar a experiência do utilizador e para individualizar e avaliar a publicidade. Ao clicar em OK ou ao ativar uma opção nas definições de cookies, está a concordar com isto.
Os melhores empregos à distância por correio eletrónico
Junte-se a mais de 5'000 pessoas que recebem alertas semanais com empregos remotos!