Service Drive Brand Ambassador na Murgadoautomotive

About the Role

The Service Drive Brand Ambassador is the first point of contact for our guests and is responsible for delivering a welcoming, professional, and seamless service experience. This role ensures each customer is greeted promptly, directed appropriately, and provided with an exceptional brand-level experience that reflects the standards of our dealership.

Key Responsibilities

·       Warmly greet all service drive customers and create a positive first impression

·       Direct customers to the appropriate Service Advisor or waiting area

·       Assist with loaner car check-in/check-out process and explain transportation options (shuttle, Lyft, waiting lounge)

·       Ensure vehicles are tagged, parked, and staged properly for service

·       Maintain cleanliness and organization of the service drive, customer lounge, and reception area

·       Provide updates on wait times or advisor availability

·       Assist with light administrative tasks such as printing repair orders, answering phones, or handling service inquiries

·       Support service events, promotions, and customer appreciation initiatives as requested

·       Represent the dealership’s culture, values, and brand standards at all times

Qualifications

·       Previous customer service, hospitality, or retail experience preferred

·       Professional appearance and demeanor with strong interpersonal skills

·       Excellent verbal communication and active listening abilities

·       Ability to multitask in a fast-paced, high-traffic environment

·       Reliable, punctual, and team-oriented

·       Valid driver’s license with clean driving record required

·       Bilingual (English/Spanish) a plus

Schedule/Compensation

• Full-time; hourly from $18.00 (DOE)

• Benefits available per company policy

EEO Statement

We are an equal opportunity employer and value diversity in our workplace.