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German Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation

Mercier Consultancy MD · Duisburg, Germania · Remote

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Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Speaking Customer Service Agent for Booking.com, complete with paid relocation to the beautiful country of Greece. In this vital role, you will provide top-notch customer support to German-speaking clients, ensuring that their travel and booking needs are met with exceptional service.


Responsibilities

  • Engage with customers in German through various channels, including phone, email, and live chat, addressing their inquiries and providing assistance.
  • Support clients throughout the booking process, including making, modifying, and canceling reservations.
  • Troubleshoot and resolve any issues related to bookings to enhance customer satisfaction.
  • Document all customer interactions and feedback in the CRM system to maintain accurate records.
  • Collaborate with internal teams to swiftly resolve complex customer issues and enhance the overall service experience.
  • Stay informed about company policies, promotions, and travel offerings to deliver accurate information to customers.

Requirements

  • Fluency in German (both written and spoken), with proficiency in English being a plus.
  • Experience in customer service, preferably within the travel or hospitality sectors.
  • Exceptional communication skills and a friendly, customer-oriented attitude.
  • Strong problem-solving abilities and the capability to handle customer complaints professionally.
  • Familiarity with CRM systems and online booking platforms is advantageous.
  • Willingness to relocate to Greece and immerse in a new cultural experience.
  • Solid organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment.

Benefits

  1. Competitive Monthly Salary
  2. Fully Paid Relocation Package
  3. Fully Paid Training
  4. Health Insurance
  5. 2 Extra Salaries Per Year
  6. And Much More...