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Usersnap is the #1 customer feedback software for growing SaaS companies. Our B2B SaaS software is used by companies like Instacart, Dynatrace, Canva, ID.me and Microsoft worldwide. The product helps companies to collect and manage customer feedback on their website and web applications and empowers leaders to prioritize the most impactful challenges.

Profile Overview

We are looking for our new Engineering Manager to lead our engineering team in driving critical initiatives across cloud infrastructure, software architecture, team management and product support. In this role, you will take full ownership of our engineering function and people management, providing strategic direction in workload planning, feature delivery, and team growth. You'll also act as a technical partner to the CEO and Product, advising on technical risks and opportunities.

In our agile, hands-on environment, you'll stay close to the codebase, occasionally contributing to development tasks too to stay grounded in the technical challenges the team faces. As a collaborative leader, you'll engage in technical and cross-functional discussions and support the CEO in understanding and navigating technical complexities when needed. This is a unique opportunity to build and mentor a talented engineering team in a small but growing company, balancing innovation with quality and scalability.

Your immediate impact in the first 3-6 months will be:

• Get to know your team and our talent management practices (level/role criteria, current career goals)
• Align the team’s talents with the delivery missions to optimize skill and growth areas.
• Monitor and improve team processes and performance.
• Support presales technical questions with help from the team while you learn about the product’s technical capabilities.

Your responsibilities

• People Leadership: Manage a team of 4 talented engineers, conducting regular 1:1s, providing constructive feedback, supporting personal development, and mentoring to foster growth.
• Technical Guidance & Code Reviews: Lead by example in technical excellence, conducting code reviews and contributing occasionally to the codebase. Stay up-to-date with industry advancements and cloud computing trends to guide team development.
• Process & Quality Management: Drive the development process, including sprint planning, stand-ups, and retrospectives, ensuring an environment of innovation balanced with high-quality standards.
• Cross-functional Support: Be the technical reference for presales and architectural guidance for product teams.
• DevOps & Infrastructure Ownership: Partner with SaaS group’s DevOps team to refine DevOps and SRE processes, ensuring smooth CI/CD workflows and reliable infrastructure.
• Security Oversight: Lead security efforts by assessing security issues raised by customers, organizing and managing security audits, and responding to external outreach related to security concerns.

What You bring to the table

• Experience in PLG SaaS environments: Proven experience leading an engineering team in a product-led growth SaaS company. Outstanding people skills and willingness to sharpen your leadership skills even without similar titles could be an option too.
• Technical Expertise: Strong foundational knowledge of web technologies, security practices, DevOps, and hands-on experience with AWS, Linux, Containers, ECS, PostgreSQL, RabbitMQ.
• Tech Stack Mastery: Proficiency in Python, Flask, SQLAlchemy, TypeScript, React, with a commitment to high coding standards and testing best practices.
• Engineering Leadership & Team Development: Ability to motivate and mentor engineers, guiding career growth, encouraging continuous learning, and fostering a collaborative and supportive team culture.
• Innovation & Problem-Solving: Track record of solving complex problems, making strategic decisions, and continuously improving processes to enhance team performance.
• Cross-functional Alignment & Stakeholder Management: Strong skills in managing relationships with Product, Design, Marketing and other teams, ensuring that engineering solutions meet strategic goals and end-user needs.
• Project & Process Ownership: Demonstrated ability to manage end-to-end projects, lead development ceremonies, and drive initiatives that improve team efficiency and productivity.

What’s in it for You

• Ultimate flexibility: We’re 100% remote. You can work from wherever you like, whenever you like.
• Freedom and autonomy: We’re a high-trust team, and you’ll be given lots of flexibility to solve problems in your own way — with plenty of help from the team when you need it.
• Minimum bureaucracy: We don’t like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable.
• Small & friendly team: We help each other out, have fun, and joke around.
• Our network: We are a community of entrepreneurial SaaS professionals that regularly exchange ideas, knowledge, learning and expertise with each other internally.
• Flexible time off: We want you to recharge your batteries when needed.

Usersnap is part of saas.group and we have a shared goal of succeeding together.

What is saas.group?

Think of us as the driving catalyst behind your favorite software success stories. saas.group, established in 2017, is on a mission to turbocharge promising B2B SaaS ventures, unlocking their full potential. As a Software-as-a-Service portfolio powerhouse, we specialize in acquiring small software treasures and polishing them into industry stars. With a dynamic, fully remote team of nearly 350 colleagues spanning 44 countries we are truly global and we are rewriting the playbook on SaaS innovation and collaboration. We grow 20 exciting brands under our umbrella. Feel free to explore our Candidate's Hub to get an insider's view, dive into our culture, gain valuable insights into our teams and how we work.

We don’t just simply offer you to “take a job with us” but rather to “join us on this journey” to build the world's largest platform of independent SaaS companies.

Sounds like something you’re up for? Feel free to apply even if you don’t check all these boxes. We believe in the power of diversity and fresh perspectives to spice up our team. Your application might just be the missing ingredient!

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SaaS.Group is committed to creating a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're passionate about working with a team that values innovation, excellence, and fairness, we encourage you to apply.