We have an exciting opportunity for an Account Support to join our team!
Working closely with the Key Accounts Team, you will provide the best service to our customers. Reporting to the Senior Account Manger the Account Support role is there to provide customers with information on stocks, raise call off orders, arrange and control export shipments and ensure that orders are processed and delivered on time.
Key Responsibilities
To fully understand the customer contract/order requirements
Raise SAP sales orders within an agreed timescale
Contract review sales orders to ensure they are entered correctly on SAP
To control and administer the customer’s orders / schedules
To liaise with various internal departments to ensure the contract deliverables are achieved
Where required, to liaise with external providers of materials and services to ensure the contract deliverables are met
To arrange and control export shipments where required and to complete relevant export paperwork
Generate and act upon both internal reports and customer reports
Where required as part of the contract deliverables, to produce supplementary delivery documentation
Archiving and document control
Pro-active problem solving
Continually monitor all aspects of performance against the contract deliverables/agreed KPI’s
Identify opportunities for growth/new business
Highlight and pursue cost reduction initiatives
Occasional attendance of customer business reviews
Occasional attendance of other tkMUK sites for meetings, trainings etc
Skills, Knowledge and Expertise
Customer service focus
Analytical skills
Commercial awareness
Excellent communication skills
PC literate with a strong working knowledge of MS Office
MS Excel
Highly motivated
Attention to detail
Flexible, adaptable and prepared to learn
Ability to cope under pressure
Desirable:
Account management experience
Raw materials / metal’s knowledge
Export Shipping knowledge
Experience of SAP
Driving license
Benefits
Your benefits with us
Annual Leave: 25 days holiday + 8 bank holidays
Company bonus scheme
Advantageous pension scheme
Learning & Development opportunities
Advanced Family Friendly Policies
Employee high street vouchers & discounts
Employee Assistance Programme
Occupational health & health surveillance
Length of Service Awards
Christmas savings scheme
Eye care vouchers
Cycle to Work Scheme
Wellbeing events
Recognition Portal
Rewards Portal
Company events
Company share schemes
Christmas Closedown
Our Company Values Our company values are the fundamental principles that guide our organization’s actions, culture, and decision-making processes. Our values were created by our employees across all departments in the business and with people at all levels, creating authentic values that make sense to us and demonstrate how we like to work with each other. They serve as the foundation for our company’s identity, shaping how our employees interact with one another, customers, and the broader community.
Let's take a look at each of our four company values and what they mean to us.
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