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Account Support

Jobs at thyssenkrupp Materials UK | thyssenkrupp Materials UK Careers · Cradley Heath, Reino Unido · Hybrid

  • Professional
  • Oficina en Cradley Heath
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We have an exciting opportunity for an Account Support to join our team! 

Working closely with the Key Accounts Team, you will provide the best service to our customers. Reporting to the Senior Account Manger the Account Support role is there to provide customers with information on stocks, raise call off orders, arrange and control export shipments and ensure that orders are processed and delivered on time. 

Key Responsibilities


  • To fully understand the customer contract/order requirements
  • Raise SAP sales orders within an agreed timescale
  • Contract review sales orders to ensure they are entered correctly on SAP
  • To control and administer the customer’s orders / schedules
  • To liaise with various internal departments to ensure the contract deliverables are achieved
  • Where required, to liaise with external providers of materials and services to ensure the contract deliverables are met
  • To arrange and control export shipments where required and to complete relevant export paperwork
  • Generate and act upon both internal reports and customer reports
  • Where required as part of the contract deliverables, to produce supplementary delivery documentation
  • Archiving and document control
  • Pro-active problem solving
  • Continually monitor all aspects of performance against the contract deliverables/agreed KPI’s
  • Identify opportunities for growth/new business
  • Highlight and pursue cost reduction initiatives
  • Occasional attendance of customer business reviews
  • Occasional attendance of other tkMUK sites for meetings, trainings etc

Skills, Knowledge and Expertise

  • Customer service focus
  • Analytical skills
  • Commercial awareness
  • Excellent communication skills
  • PC literate with a strong working knowledge of MS Office 
  • MS Excel 
  • Highly motivated
  • Attention to detail
  • Flexible, adaptable and prepared to learn
  • Ability to cope under pressure

Desirable:

  • Account management experience
  • Raw materials / metal’s knowledge
  • Export Shipping knowledge
  • Experience of SAP
  • Driving license

Benefits

Your benefits with us
  • Annual Leave: 25 days holiday + 8 bank holidays 
  • Company bonus scheme
  • Advantageous pension scheme
  • Learning & Development opportunities
  • Advanced Family Friendly Policies
  • Employee high street vouchers & discounts
  • Employee Assistance Programme
  • Occupational health & health surveillance
  • Length of Service Awards
  • Christmas savings scheme
  • Eye care vouchers
  • Cycle to Work Scheme
  • Wellbeing events
  • Recognition Portal
  • Rewards Portal
  • Company events
  • Company share schemes
  • Christmas Closedown

Our Company Values

Our company values are the fundamental principles that guide our organization’s actions, culture, and decision-making processes. Our values were created by our employees across all departments in the business and with people at all levels, creating authentic values that make sense to us and demonstrate how we like to work with each other. They serve as the foundation for our company’s identity, shaping how our employees interact with one another, customers, and the broader community.

Let's take a look at each of our four company values and what they mean to us.