German Speaking Customer Service Agent - Work In Sofia, Bulgaria presso Mercier Consultancy Group

Description

German Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional talent with outstanding career opportunities across the continent. With a deep-rooted expertise in multilingual customer support services and a reputation built on integrity, precision, and results, we are the partner of choice for both ambitious professionals and world-class organisations. At Mercier Consultancy Group, we don't just fill positions — we build careers and transform lives.

Job Overview

Mercier Consultancy Group is currently seeking a driven and customer-focused German Speaking Customer Service Agent to join our expanding team on-site in Sofia, Bulgaria. This is a fantastic opportunity for German-speaking professionals who are passionate about delivering exceptional customer experiences within the Customer Support Services industry and are ready to take the next exciting step in their career. If you are searching for German-speaking jobs or exploring Jobs in Bulgaria with a fully supported relocation package, this German Speaking Customer Service Agent position in Bulgaria could be the perfect fit for you.

Key Responsibilities

• Deliver high-quality, professional customer support to German-speaking clients via phone, email, and live chat channels within a fast-paced Customer Support Services environment.
• Understand and accurately resolve customer enquiries, complaints, and service requests in a timely, empathetic, and solution-focused manner.
• Maintain comprehensive and accurate records of all customer interactions using the company's CRM and case management systems.
• Collaborate closely with internal teams and departments to escalate complex issues and ensure a seamless customer journey from first contact to resolution.
• Consistently meet and exceed individual and team KPIs, including customer satisfaction scores, response times, and first-contact resolution rates.
• Stay up to date with product and service knowledge, internal policies, and industry best practices to provide informed and accurate support at all times.
• Proactively identify opportunities to improve the customer experience and contribute constructive feedback to team leaders and quality assurance teams.
• Participate actively in training sessions, team briefings, and performance reviews to support your ongoing professional development within the Customer Support Services sector.

Requirements

• Native or fluent German language skills (both spoken and written) are absolutely essential for this role.
• A valid EU passport is mandatory for all applicants.
• A solid command of English for internal communications and reporting purposes.
• Previous experience in a customer service, customer support, or contact centre environment is highly advantageous, though motivated candidates with strong interpersonal skills will also be considered.
• Excellent communication, active listening, and problem-solving abilities with a genuine passion for helping customers.
• Comfortable working in a structured, on-site team environment in Sofia, Bulgaria, with a professional attitude and strong work ethic.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your experience and skills
• Fully Paid Training to ensure you are set up for success from day one
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival
• Monthly Performance Bonus rewarding your dedication and results
• €1,500 Signing Bonus — a one-time welcome bonus for all new hires
• A vibrant, multicultural workplace with genuine opportunities for career progression
• And Much More...

Life in Bulgaria

Bulgaria is one of Europe's most captivating and affordable destinations, offering a lifestyle that beautifully blends ancient history, vibrant city culture, and breathtaking natural landscapes. Sofia, the capital city and the location of this German Speaking Customer Service Agent position, is a dynamic, cosmopolitan hub that has rapidly established itself as one of the continent's most exciting emerging cities for young professionals. With a warm continental climate, a thriving café and restaurant scene, stunning mountain ranges just a short drive away, and a rich cultural heritage, Bulgaria offers a quality of life that is simply hard to match at such an accessible cost of living.

Relocating to Bulgaria means immersing yourself in a welcoming community, enjoying exceptional cuisine influenced by Mediterranean and Eastern European traditions, and benefiting from some of the most affordable housing, transport, and leisure costs in the European Union. Bulgaria is an increasingly popular choice for international professionals seeking German-speaking jobs and Jobs in Bulgaria, drawn not only by outstanding career prospects but by the sheer charm and opportunity that life in this wonderful country provides. Whether you are exploring the cobbled streets of Sofia's old town, skiing in Bansko, or relaxing on the Black Sea coast, Bulgaria promises an enriching and unforgettable experience that extends far beyond the workplace.

How to Apply

Are you a German-speaking professional ready to embrace an exciting new chapter in your career? Do not miss this exceptional opportunity to secure a German Speaking Customer Service Agent position in Bulgaria with one of Europe's most trusted recruitment partners. Whether you are actively seeking German-speaking jobs abroad or simply exploring the remarkable range of Jobs in Bulgaria, Mercier Consultancy Group is here to guide and support you every step of the way. Click Apply Now to submit your application today, and a dedicated member of our recruitment team will be in touch to discuss this opportunity with you in detail. We look forward to welcoming you to the Mercier Consultancy Group family.