EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Axel Springer's guiding principles – first articulated as The Essentials by founder Axel Springer in the aftermath of World War II – remain a cornerstone of the company’s foundation today. Learn more about Axel Springer.
We’re hiring a Customer Success Manager (Account Management Track) to join our Commercial Team at EMARKETER.
The Role and Team:
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to support a portfolio of corporate clients, drive platform adoption, and develop the skills necessary for a long-term career in Account Management. This is an entry-level commercial role designed for ambitious professionals who are eager to learn, highly coachable, and excited to build expertise in client engagement, retention strategy, and account management. You'll work directly alongside experienced Account Management leaders while developing the skills needed to eventually manage client relationships independently.
This is a hybrid role based out of our New York City office, with regular in office expectations.
Applicants must be authorized to work in the United States without visa sponsorship now or in the future and be within commuting distance of our New York City office. Relocation assistance is not available.
The Ideal Candidate Is:
- Coachable and eager to learn: You actively seek feedback, embrace mentorship, and view every client interaction as an opportunity to grow professionally.
- A strong teammate: You enjoy collaborating with others, understand the importance of established processes, and know when to ask for help from colleagues and leadership.
- Highly organized and accountable: You can effectively prioritize competing responsibilities, follow through on commitments, and consistently deliver high-quality work.
- An excellent communicator: You communicate clearly and professionally, whether conducting client training sessions, presenting information, or building relationships with stakeholders.
- Motivated by growth: You're excited to build a career in customer success, account management, SaaS, media, or technology and take ownership of your professional development.
- A future Account Manager: You are excited to learn from experienced commercial leaders, master the fundamentals, and develop the skills needed to manage client relationships independently.
- Adaptable and resilient: You thrive in fast-paced environments and remain effective when priorities shift.
Key Responsibilities:
- Partner closely with Account Managers and Account Directors to support day-to-day client engagement activities.
- Lead onboarding and training sessions for users across your assigned portfolio of corporate clients.
- Drive platform adoption by helping clients maximize the value of their EMARKETER subscriptions.
- Monitor account engagement and usage data to identify retention risks and potential growth opportunities.
- Gather client feedback and communicate insights to Account Managers and Account Directors.
- Maintain accurate account records and activity tracking within Salesforce and other commercial systems.
- Support renewal, retention, and expansion initiatives through consistent client engagement and account monitoring.
Desired Skills & Experience:
- 1–2 years of sales, account management, customer support, or related experience
- Recent graduates with relevant leadership, internship, or professional experience are encouraged to apply
- Strong written and verbal communication skills
- Demonstrated ability to manage multiple priorities and meet deadlines
- Experience working with customers, clients, or stakeholders in a professional setting.
- Strong organizational skills and attention to detail
- Experience using CRM systems such as Salesforce is a plus
- Proven leadership experience through school, athletics, community organizations, internships, or previous employment
- Bachelor's degree or equivalent professional experience
Salary & Benefits:
- Base salary: $70,000-$75,000 (dependent on skills, experience, and competencies)
- Additional variable compensation with on-target earnings of $75,000-$82,000
- Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave
- Comprehensive medical, dental, and vision insurance plans
- Matched and vested 401k plan
- Access to resources for financial planning guidance, family planning services, mental health support, and Employee Assistance Programs (EAP)
- Additional benefits include commuter benefits, phone reimbursement, gym membership discounts, and more
What We Value
Our people are the foundation of our success. Guided by our values, we:
- Serve Our Clients: We prioritize their needs to deliver excellence in our products and services.
- Work as One Team: We collaborate with trust, accountability, and transparency.
- Innovate and Adapt: We foster curiosity, resilience, and fearless exploration of new ideas.
- Celebrate Diversity and Inclusion: We embrace a diverse, inclusive environment where all voices are valued and respected.
Please note that for all positions at EMARKETER, there is an exercise component specific to the role to reduce selection bias in our recruiting process and test how you apply knowledge.
