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Senior Coordinator (R-19379) presso Dnb

Dnb · Mumbai - India, India · On-site

Microsoft Excel

CRM

Candidarsi ora

Description

Designation: Senior Coordinator
Function: Operations
Location: BKC, Mumbai

Key Responsibilities:

  • Create comprehensive customer profiles once clients are onboarded
  • Maintain detailed records of client preferences, needs, and history for personalized service
  • Provide in-depth product demonstrations and walkthroughs of D&B’s product portals
  • Explain the features, content, and functionality of the product to clients
  • Act as a primary point of contact for client queries and issues
  • Collaborate with internal stakeholders, product partners, and international counterparts, as necessary, to ensure timely resolution
  • Monitor and manage the client's concerns throughout the resolution process
  • Engage in regular client interactions, both offline and online, to maintain and strengthen client relationships
  • Address client feedback and concerns promptly, working to exceed their expectations

    • Key Requirements:

  • Bachelor's/ Master’s degree with 0–2 years of experience
  • Proven experience in customer relationship management or a similar role
  • Strong communication skills, both written and verbal
  • Familiarity with CRM software and tools is an additional advantage
  • Ability to work collaboratively with cross-functional teams
  • Excellent time management and multitasking skills
    • Candidarsi ora

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