German-Speaking Customer Experts for a Car Company - Work In Greece presso Mercier Consultancy Group
Mercier Consultancy Group · Austria · Remote
Description
Mercier Consultancy MD is seeking experienced German-Speaking Customer Experts to join our team supporting a reputable car company in Greece. The role involves providing exceptional customer service to German-speaking clients, assisting them with inquiries related to automotive products, services, and after-sales support.
Key Responsibilities
- Deliver high-quality customer support to German-speaking customers through phone, email, and chat regarding automotive products, services, and maintenance.
- Assist customers with product information, service scheduling, troubleshooting, and issue resolution promptly and efficiently.
- Maintain accurate records of customer interactions and case resolutions in the CRM system.
- Work closely with sales, service, and technical teams to ensure customer satisfaction.
- Stay informed about the latest car models, features, and company policies to provide comprehensive assistance.
- Provide feedback to management to enhance customer service quality and processes.
Requirements
- Fluency in German (spoken and written) is mandatory; proficiency in English is an advantage.
- Previous experience in customer service, ideally within the automotive industry.
- Excellent communication skills and a customer-focused approach.
- Ability to handle multiple tasks effectively in a fast-paced environment.
- Familiarity with CRM systems and digital customer support tools.
- Willingness to relocate and work in Greece.
- Passion for cars and strong problem-solving skills.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
