- Ufficio in Philadelphia
Description
Who We Are
We believe a company's employees are its greatest asset, and healthy employees build great companies. IncentFit helps employers motivate and reward their employees to exercise and live healthier lives. Founded in 2013, we serve 200 clients across diverse industries—from financial firms to public universities—and help over 250K users make healthier choices year-round.
We are a growing team of smart, talented people who are driven by technology and passionate about work/life balance.
The Role
We are seeking a results-driven Account Manager who is ready to own it from start to finish. In this role, you aren’t just a point of contact; you are a strategic partner and the primary liaison for our key clients, dedicated to our company’s success and our clients’ wellness goals. You will be responsible for building long-term relationships, driving revenue retention, and identifying growth opportunities within your portfolio. We are looking for a "curious mind" who thrives on being challenged daily and treats every client hurdle as an opportunity for innovation.
Key Responsibilities
- Relationship Management: Act as a trusted advisor for a dedicated portfolio of clients, navigating complex stakeholder maps with the heart and empathy required to ensure high satisfaction and platform stickiness.
- Commercial Growth: Bring the hustle to manage the entire renewal process and proactively identify upsell/cross-sell opportunities that increase Annual Recurring Revenue (ARR) and provide additional value.
- Strategic Planning: Develop and execute comprehensive account plans, delivering Quarterly Business Reviews (QBRs) that demonstrate ROI and align our solutions with the client's broader business objectives.
- Growing Through Iteration: Engage with customers, listen to their feedback, and work with internal Support and Product teams to evolve our offerings and ensure the timely delivery of solutions.
- Churn Prevention: Take a proactive, data-driven approach to identify at-risk accounts early; implement "get well" plans to save business, showing a commitment to ongoing refinement and improvement.
- Operational Excellence: Maintain accurate CRM data and forecast pipeline effectively, ensuring all internal stakeholders are informed and consulted on account health.
Requirements
What You’ll Bring
- SaaS Expertise: 3+ years of experience in Account Management, Customer Success, or Sales, specifically within the B2B SaaS or HR tech industry.
- Proven Track Record: A history of meeting or exceeding retention and growth quotas while managing technical platform support.
- Negotiation Mastery: Strong negotiation skills with experience handling contract renewals, pricing discussions, and resolving disputes.
- Communication Mastery: Excellent presentation skills; comfortable presenting to C-Level executives and bridging the gap between technical system knowledge and client needs.
- Collaborative Spirit: A belief that we are stronger together; you freely share knowledge and work across teams to ensure the best outcomes for our 200+ clients.
- Resilience: An eagerness to learn and contribute, a touch of rebellion to question the status quo, and the grit to turn challenges into opportunities.
Benefits
- Compensation: $65,000-$80,000 per year, dependent on experience.
- Financial Growth: Quarterly Profit Share Disbursements based on business performance and a 401k with company match.
- Wellness: A program with up to $750 annual incentives (we use our own product!).
- Health: Heavily subsidized medical/dental/vision plans, plus a $500 company contribution for any HSA medical plan.
- Flexibility: 40% remote work (work from home) after training, plus flexible hours.
- Perks: $1,000 annual Professional Development reimbursement, generous PTO, 10 paid holidays, quarterly events, and weekly team lunches.
