Sustaining Quality Engineer presso Ammortal Inc

Description

Full-time
Asheville, NC (On-site)

$95,000 – $120,000 salary + benefits

About Us

The Ammortal Chamber brings together multiple scientifically backed technologies into one experience. It is a healing technology that can be utilized by wellness clinics and inside the home. Our clients include specialty spas and clinics, sports teams, and individuals who are biohackers or athletes.

We are a small team with a startup culture. After our first full year shipping a finished product on the market, we’ve shown strong growth. Our team is made up of engineers, health professionals, and startup entrepreneurs.

As we continue expanding, this role offers hands-on experience, opportunities to grow into leadership, and the chance to make a tangible impact by developing and delivering cutting-edge wellness technology. You’ll collaborate across disciplines to innovate and shape technologies that enhance well-being for our clients.

What is this role and why does it exist?

The Sustaining Quality Engineer exists to ensure the long-term reliability, quality, and performance of the Ammortal Chamber once it’s in the field. As we scale and deploy more systems worldwide, maintaining consistency and solving the root cause of field issues is essential to our mission of helping people unlock their potential.

This role owns the root cause and corrective action process (RCCA), drives and simplifies our Engineering Change Request (ECR) and Engineering Change Order (ECO) system, and provides on-call technical support for our field service technicians. The Sustaining Quality Engineer acts as a key bridge between Manufacturing, Engineering, and Operations—ensuring lessons from the field translate into continuous improvement in design and production.

Responsibilities

1. On-Call Technical Support — Provide troubleshooting and guidance for internal teams and customer units in the field when issues arise.
2. Root Cause Analysis & Corrective Actions — Lead investigations of product issues in the field, drive containment, and implement robust corrective actions that prevent recurrence.
3. ECR/ECO Process Support — Validate and trial engineering changes before release, provide manufacturability and reliability feedback, initiate ECRs based on issues or observations, and ensure all approved changes are properly documented and reflected in controlled systems.
4. Final Product QC - Perform final quality inspections to verify each Chamber meets all specifications, functionality requirements, and shipment-ready standards before release.
5. Cross-Functional Collaboration — Work directly with Manufacturing, Engineering, and Operations to ensure smooth communication and alignment between field data and internal improvements.
6. Sustaining Engineering — Maintain released designs, support product updates, and support lifecycle quality improvements.

Skills to Excel

• Technical Communication: Can clearly document findings, ECR/ECOs, and communicate resolutions to both technical and non-technical audiences.
• Calm Under Pressure: Able to triage and respond quickly and calmly during urgent field issues, balancing precision and speed.
• Analytical Problem Solving: Expert at diagnosing technical failures and implementing data-driven root cause and corrective actions.
• Cross-Functional Collaboration: Works fluidly with Engineering, Manufacturing, and Operations to close the loop on field feedback.
• Process Ownership: Drives change control and documentation rigor with attention to detail and consistency.

Requirements

Qualifications (Must Haves)

• 3+ years in a sustaining, quality, or reliability engineering role within an electro-mechanical or hardware manufacturing environment.
• Proven experience leading root cause investigations and implementing corrective actions (8D, DMAIC, Fishbone, etc.).
• Experience with ECR/ECO systems and documentation management.
• Strong communication and organizational skills.
• Based in or willing to relocate to Asheville, NC and work onsite full time.

Qualifications (Nice to Haves)

• Experience working with Contract Manufacturers and field service teams.
• Exposure to ISO 9001 or other Quality Management Systems.
• Familiarity with ERP/MRP systems for traceability and change control.
• Understanding of electronics or mechatronic systems.

What Technical Knowledge Do You Need to Perform in This Role?

Required

• Root Cause and Corrective Action methodologies (8D, 5 Whys, Fishbone).
• Understanding of mechanical and electrical troubleshooting principles.
• Experience managing ECR/ECO workflows and documentation tools.

Preferred

• Familiarity with SolidWorks, Altium, or similar CAD systems for design review.
• Experience with quality and reliability tracking tools (SPC, FMEA).
• Exposure to regulatory or safety compliance standards (UL, CE).

Benefits

Pay, Location, Hours

• Pay Range: $95,000 – $120,000
• Benefits: 80% healthcare, dental, and vision covered
• Location: Onsite at Ammortal HQ — Mars Hill, NC (right outside of Asheville)
• Relocation Assistance: If you are not local or within commuting distance, we offer a $3,000 relocation stipend