Sales Associate Outreach Team Member presso Pacific Health Group

Description

Location: Remote - California

Employment Type: Full-Time

Hourly Pay Range: $24-$27 per hour

About Pacific Health Group

At Pacific Health Group, we are at the forefront of revolutionizing healthcare. You will play a vital role in this mission. We are dedicated to improving health outcomes by addressing social determinants of health and coordinating comprehensive community-based services, particularly through our programs. If you are passionate about making a difference and have the skills to lead in this dynamic environment, we invite you to join our team.

Overview

The Outreach Team Member is the first point of contact for individuals who may qualify for Enhanced Care Management (ECM). In this role, you will connect high-need Medi-Cal members to services that promote stability, reduce barriers, and improve health outcomes. This position blends outreach, patient engagement, and advocacy—ideal for someone who is empathetic, resilient, and motivated by mission-driven work.

Responsibilities

1. Outreach & Engagement

• Initiate outreach through phone, SMS, email, and chat.
• Prioritize high-need prospects using lead lists while maintaining a personal, human-centered approach.
• Tailor communication to each individual’s health needs, preferences, and background.
• Complete assigned outreach campaigns and member enrollment activities.

2. Program Education & Enrollment

• Clearly and compassionately explain ECM program benefits.
• Conduct eligibility screenings and assist participants through the enrollment process.
• Set expectations early and ensure a smooth, supportive onboarding experience.

3. Relationship Building

• Build trust using motivational interviewing and trauma-informed care principles.
• Communicate with cultural sensitivity across diverse populations and literacy levels.
• Identify additional needs (food, housing, behavioral health, etc.) and escalate appropriately to the care coordination team.

4. Collaboration & Teamwork

• Work closely with internal teams including Member Coordinators, Case Management, Provider Relations, Marketing, and Outreach.
• Share insights and feedback from outreach interactions to strengthen processes and referral pipelines.
• Participate in team meetings, coaching sessions, and collaborative initiatives.

5. Reporting & Accountability

• Document every interaction accurately in designated platforms (CRM, chat tools, etc.).
• Track personal metrics and participate in weekly check-ins and performance reviews.
• Maintain strong compliance in documentation, follow-up, and outreach activity completion.

Requirements

Core Skills

• Strong communication skills (verbal, written, digital).
• Resilient, goal-oriented mindset with the ability to handle rejection.
• Ability to adapt tone and approach for different populations (e.g., seniors, caregivers, non-English speakers).

Technical Skills

• Comfortable using CRMs, HIPAA-compliant chat platforms, and telehealth tools.
• Ability to work with spreadsheets and reporting dashboards.

Experiential Skills

• For patient engagement, at least 3-5 years in sales, outreach, and cold calling (or 2-3 years in a healthcare setting).
• Demonstrated success in meeting enrollment, sales, and goal targets.

Preferred

• Knowledge of Medi-Cal/Medicare systems
• Multilingual fluency.
• Experience working with underserved or high-need populations.

Success Measures

• 12+ new enrollments per week
• 72%+ conversion rate from first contact to enrollment
• 100% outreach activity completion and timely follow-ups
• 92%+ documentation accuracy across platforms
• Positive feedback from members and strong collaboration with internal teams

Our Values

We’re looking for team members who embody:
Compassion, Persistence, Accountability, Collaboration, and Innovation.

Benefits

Time Off & Leave

• 160 Hours of Paid Time Off (PTO)
• 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment
• 4 Paid Volunteer Hours per Month to support causes you care about
• Bereavement Leave, including Fur Baby Bereavement

Health & Wellness

• 90% Employer-paid Employee-Only Medical Benefits
• Flexible Spending Account (FSA)
• Short-Term & Long-Term Disability | AD&D
• Employee Assistance Program (EAP)

Financial & Professional

• 401(k) with Company Match
• Monthly Stipend
• Opportunities for professional development and internal growth

Culture & Perks

• Employee Discounts via Great Work Perks and Perks at Work
• Quarterly In-Person Events

Equal Opportunity Employer
Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.

Job Application & Offer Disclaimer

Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include:

• Submission of a completed internal application via our HRIS system
• A formal pre-screen with our recruiting team
• Completion of a skills assessment (if applicable to the position)
• Participation in a final interview with hiring leadership
• Receipt of a formal verbal offer from our authorized hiring team

AI & Human Interaction (HI) in Recruitment

Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location.

All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.