Customer Enablement & Support Specialist (EMEA) at OptiSigns Inc.

Description

About OptiSigns

OptiSigns is one of the fastest-growing digital signage platforms worldwide, serving 30,500+ customers and growing 125% YoY. Our Munich hub is the center of our EMEA expansion. Join us as we scale globally and redefine how businesses communicate through digital displays.

Role Overview

In this hybrid role, you’ll combine customer support, technical troubleshooting, onboarding, and light pre-sales. You’ll be a trusted expert for our EMEA users, helping them adopt OptiSigns, resolve issues, and get the most value out of our platform.

What You’ll Do

• Deliver concise product demos and create scalable enablement content (guides, Loom videos).
• Lead onboarding for new EMEA customers, ensuring strong adoption in the first 30 days.
• Provide Tier 1–2 support across hardware, networks, and OS platforms (Windows, Android, Linux).
• Guide prospects on licensing, hardware bundles, and best-fit solutions.
• Surface feature requests and recurring issues to our Product team.

Requirements

What You Bring

• Native-level German and fluent English (additional languages welcome).
• Strong technical aptitude with IT/A-V troubleshooting and SaaS tools.
• Experience with modern support or CRM platforms (e.g., HubSpot, Zendesk).
• Ability to troubleshoot urgent technical issues calmly and systematically, including live screen or hardware failures.
• EU work authorization and ability to work on-site in Munich five days a week.
• Willingness to spend 1–2 months at our Houston HQ for onboarding.

Bonus Skills

• Experience supporting a large-scale SaaS product (e.g., 50k+ MAU).
• Familiarity with GDPR or ISO 27001 best practices.

Benefits

Growth Opportunities

Within 18–24 months, you can advance into:

• Senior Support Engineer
• Customer Success Manager
• Product Operations Lead

We promote from within and support cross-functional growth.

Life at OptiSigns

• Fast-moving startup environment where your ideas ship quickly.
• Opportunities to represent OptiSigns at major European events (ISE, EuroCIS).
• “Innovate & Iterate” culture focused on experimentation, ownership, and continuous improvement.

Benefits

• Competitive compensation package aligned with your experience and market benchmarks.
• 26 vacation days + German public holidays.
• German statutory health insurance with optional private upgrades.
• €100 monthly MVV credit or bike leasing program.
• Subsidized lunch card + stocked office kitchen.
• €1,500 annual professional development budget.
• MacBook or Dell XPS + 4K monitor and required software.

Ready to Join Us?

If you’re excited to help shape the future of digital signage and support our fast-growing EMEA customer base, we’d love to meet you.