Receptionist/ Administrative Assistant presso myPlace Health

What Does Success Look Like As Our Team Member?

• Welcome every guest with warmth: Greet participants and visitors, manage check-in/check-out, and ensure accurate documentation in CRM/EHR systems.
• Be the voice of the center: Answer all incoming calls, route them to the appropriate departments, take clear messages, respond in a timely manner, and document all interactions in the EHR.
• Keep our front door shining: Maintain an organized, welcoming, and professional reception area.
• Connect people to care: Send referrals and eligible prospective participants to the Outreach Team to support enrollment and access to services.
• Stay calm in urgent moments: Respond to emergency calls according to established policies and procedures.
• Handle mail with care and confidentiality: Process all mail and packages, distribute them promptly, and protect participant privacy in accordance with HIPAA and organizational policies.
• Orchestrate schedules and spaces: Maintain the office calendar and conference rooms, and assist with activity and meeting setup.
• Open and close with confidence: Support opening and closing of the facility, ensure all systems are functioning properly, and report any issues identified.
• Keep the team stocked and ready: Manage office supplies and break room inventory for the center, including ordering and maintaining supplies for all team members.
• Support new team members from day one: Assist hiring managers with onboarding new employees to help them feel welcomed and prepared.
• Be part of participants’ daily experience: Support the center’s day-to-day functioning, including day center activities, meal services, and escorting and assisting participants as needed.
• Help us stay organized and informed: Assist in preparing various reports for the center.
• Support quality and compliance: Assist in DHCS, CMS, and other audits as required by the PACE program.
• Jump in where it matters most: Assist with special projects as needed, providing administrative and organizational support to ensure smooth execution.
• Pitch in as a team player: Perform other duties as assigned to support participants, visitors, and the center team.

What Does An Ideal Candidate Look Like?

• Education that sets you up for success: High School Diploma or GED is required.
• Front office experience in healthcare: 1–2 years of experience working in a front office within a healthcare facility, handling check-in, phones, scheduling, and patient or participant interactions.
• Strong administrative and computer skills: Comfortable with standard office procedures including filing, record-keeping, using office equipment and supplies, and working with common computer software and electronic systems.
• Heart for serving older adults: Experience working with frail elderly populations is preferred and helps you show up with extra patience, empathy, and respect.
• Language skills that build connection: Bilingual in English and a second language commonly spoken in Los Angeles such as Spanish, Cantonese, Tagalog, Mandarin, or Korean is highly valued and helps you connect more deeply with participants and families.
• Commitment to safety and preparedness: Proof of current CPR/BLS certification, or willingness to obtain within 30 days of hire, is preferred to ensure you are ready to support in an emergency.

The Fine Print

• Work Location: This role is 100% on-site at our South Los Angeles location (90221), giving you the opportunity to stay closely connected with the team and our participants.
• Schedule: Monday through Friday, with consistent hours from 8:00 AM to 5:00 PM so you can plan your workday and life with ease.

What To Expect From The Work Environment

• Front-and-center at our PACE Center: This role is based at the front desk of our PACE Center, in a busy, lively clinic and office environment.
• Right in the heart of the action: You’ll work indoors with frequent interaction in the lobby and reception area, participant common areas, and nearby administrative offices.
• A hub of daily activity: The reception area is a high-traffic space with regular foot traffic from participants, family members, caregivers, vendors, and team members.
• Lively, but professional noise level: Expect typical clinic and office sounds throughout the day, including ringing phones, conversations, wheelchairs and walkers in motion, and occasional overhead announcements.
• Tech at your fingertips: Frequent use of a computer, multi-line phone system, printer, and other standard office equipment is part of your daily routine.
• On the move around the center: Periodic walking throughout the center may be needed to escort visitors, deliver documents, or coordinate with clinical and operations teams.
• Healthcare setting with safety in mind: As this is a healthcare environment, there may be occasional exposure to participants who are ill, and you will be expected to follow infection control practices and use provided PPE when needed.
• Designed with accessibility and dignity in mind: The reception and common areas are built to be accessible and welcoming for older adults, including those using canes, walkers, or wheelchairs.

The Physical Requirements:

• Ability to sit and stand at the reception desk for prolonged periods while greeting participants and visitors. 
• Frequent walking throughout the center to escort participants/visitors, deliver documents, or coordinate with team members. 
• Ability to bend, reach, and stretch to access files, supplies, and equipment at various heights. 
• Manual dexterity to operate a computer, keyboard, mouse, multi-line phone, copier, and other standard office equipment. 
• Visual ability to read computer screens, printed documents, insurance cards/IDs, and small print. 
• Hearing ability to clearly understand phone calls, overhead announcements, and in-person conversations, including individuals who may speak softly or have accents. 
• Ability to occasionally push or pull doors and assist with opening/holding doors for participants using mobility aids (no direct lifting of participants). 
• Ability to occasionally lift and carry up to 20–25 pounds (e.g., boxes of supplies, paper, light equipment). 
• Comfort wearing appropriate personal protective equipment (PPE), such as masks or gloves, when required. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.