Mission Support Product Warranty Specialist presso Saronic

Core Responsibilities

• Coordinate inbound product validation with the Receiving team, ensuring serial numbers and inventory records accurately match OEM shipment documentation.
• Serve as the internal lead for engine warranty administration, managing warranty coverage, claim filings, and communication with the OEM.
• Work cross-functionally with Manufacturing, Supply Chain, and Mission Support to identify and resolve production or field issues tied to engine warranty coverage.
• Lead ship set commissioning by filing required documentation in the OEM portal to establish warranty start dates and maintain compliance.
• Track and process service campaigns or recall notifications, ensuring all relevant updates are communicated to internal teams and properly documented.
• File and manage warranty claims through the OEM web portal with high attention to accuracy and completeness, ensuring cost recovery for all in-warranty work.
• Interface with customers as needed to support warranty claim submissions, status updates, or clarifications when Saronic acts as the dealer of record.
• Maintain accurate CRM/ERP records (Salesforce) for warranty coverage, claims tracking, and OEM communication logs.
• Monitor warranty KPIs, including claim timeliness, accuracy of OEM portal data, and reimbursement recovery performance.

Qualifications

• 3–5 years of experience in product warranty coordination, service operations, or supply chain administration, ideally in marine, automotive, or heavy equipment environments.
• Strong understanding of warranty and RMA processes, including claim documentation and OEM communication.
• Ability to interpret and manage technical product information, including engine serial numbers, part numbers, and service campaign details.
• Proficiency with CRM/ERP systems (Salesforce preferred) and comfort working within OEM web portals.
• Exceptional attention to detail with strong record-keeping, documentation, and organizational skills.
• Excellent communication skills for coordinating across internal teams and external partners.
• Self-motivated, accountable, and able to manage multiple active claims and deadlines simultaneously.
• Bachelor’s degree preferred or equivalent professional experience.

Preferred Qualifications

• A process-driven mindset with a commitment to accuracy, compliance, and operational discipline.
• Ability to learn technical product information and apply it effectively in warranty filings and documentation.
• A collaborative spirit and willingness to work cross-functionally to support mission readiness.
• Ownership mentality — taking initiative to track, resolve, and close every claim correctly and on time.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.  
• Occasional standing and walking within the office.  
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment.  
• Visual acuity to read screens, documents, and reports.  
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.  
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages). 

Benefits

• Medical Insurance: Comprehensive health insurance plans covering a range of services
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
• Saronic pays 100% of the premium for employees and 80% for dependents
• Time Off: Generous PTO and Holidays
• Parental Leave: Paid maternity and paternity leave to support new parents
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
• Retirement Plan: 401(k) plan
• Stock Options: Equity options to give employees a stake in the company’s success
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office