German Speaking Customer Service for Tech Company - Work Remote In Greece presso Mercier Consultancy MD

Description

Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for a leading tech company. This position is perfect for individuals who are tech-savvy and passionate about delivering exceptional customer support. You will assist clients in German, addressing inquiries related to products, services, and technical support, all from the comfort of your home in Greece.

Key Responsibilities

• Manage customer inquiries related to tech products and services via phone, email, and live chat in German.
• Provide detailed information on product features, troubleshooting steps, and account management.
• Assist customers with installation and technical support issues, ensuring a smooth user experience.
• Record and document all customer interactions accurately in the CRM system.
• Collaborate with technical teams to escalate and resolve complex issues when necessary.
• Stay updated on new product launches, updates, and industry trends to provide relevant information to customers.

Requirements

• Fluency in German (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, preferably in the technology sector.
• Strong communication and interpersonal skills, with a customer-focused mindset.
• Excellent problem-solving abilities and the capability to handle technical inquiries.
• Comfortable working independently in a remote environment while managing multiple inquiries.
• Proficiency with CRM software and general computer applications.
• Flexible availability to work various shifts, including evenings and weekends as needed.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...