Enrollment RN Manager presso myPlace Health

What Does Success Look Like As Our First Enrollment RN Manager?

• Lead and develop the enrollment clinical team across all sites: Coach, mentor, and support Enrollment RN Supervisors, RNs, and LVNs at each PACE center, providing regular feedback, performance management, and growth opportunities while ensuring consistent standards, workflows, and participant experience across locations.
• Own the clinical side of enrollment: Oversee NFLOC and other Level of Care assessments, home safety evaluations, and enrollment-related clinical documentation to ensure completeness, accuracy, and timeliness.
• Keep us audit-ready and compliant: Maintain high standards of documentation in the EHR and CRM. Lead preparation for DHCS, CMS, and other regulatory audits, ensuring all enrollment activities meet PACE and state/federal requirements.
• Be the internal expert on PACE eligibility: Serve as a go-to resource on PACE eligibility criteria, enrollment rules, and NFLOC guidelines. Provide guidance to leaders and staff when questions or complex cases arise.
• Drive collaboration across teams: Partner with Outreach, Center Leadership, Finance, Compliance, and Center Operations to align enrollment workflows with program capacity and strategic growth goals.
• Use data to improve how we work: Track key enrollment metrics such as pipeline status, RN productivity, documentation timelines, and audit findings. Use insights to refine processes and support decision-making.
• Lead clinical eligibility reviews: Facilitate clinical eligibility meetings, helping present and review nursing recommendations for potential participants and supporting clear, informed decisions.
• Provide hands-on support when needed: Step in to complete home-based assessments and NFLOC evaluations when needed to maintain timelines and continuity of operations.
• Optimize our systems and tools: Help implement or refine EHR and CRM workflows that support enrollment, reduce administrative burden, and strengthen reporting and audit capabilities.
• Identify and escalate risks: Spot clinical, operational, or regulatory risks that could impact eligibility, enrollment timing, or compliance, and partner with leadership to address them.
• Step in where it makes sense: Take on additional projects and responsibilities as needed to support enrollment operations and participant care, within the scope of your RN licensure, training, and organizational needs.

What Does An Ideal Profile Look Like?

• You are a licensed RN in California: You hold an active, unrestricted Registered Nurse (RN) license in the state of California.
• You are clinically seasoned: You bring at least 5 years of nursing experience, ideally in geriatrics, case management, managed care, or community and home-based care.
• You are a proven people leader: You have a minimum of 2 years of leadership or supervisory experience, including performance management, clinical oversight, and team development.
• You care deeply about older adults: You have experience working with older adults and frail populations and are committed to dignity, safety, and person-centered care.
• You are educated and growth-minded: You have an Associate’s degree in Nursing, and a BSN is strongly preferred.
• You understand enrollment and compliance: You are familiar with enrollment processes, care coordination, and regulatory requirements; experience with PACE, Medi-Cal, or value-based care models is a plus.
• You are tech-comfortable and data-aware: You are comfortable using Electronic Health Record (EHR) and Customer Relationship Management (CRM) systems for documentation, workflow management, and performance reporting.
• You are a strong communicator and collaborator: You bring excellent communication, interpersonal, organizational, and problem-solving skills and can build trust across disciplines and levels.
• You are field-ready when needed: You have a valid California driver’s license and reliable transportation to travel within the service area for home visits and assessments.
• You prioritize safety and readiness: You have current CPR certification or are willing to obtain it within 60 days of hire.
• You bring the power of language: You may offer bilingual skills, such as Spanish, Cantonese, Mandarin, or Vietnamese, which are highly preferred.
• You are mission-driven at your core: Above all, you are passionate about helping frail older adults live safely and independently at home and want your work to reflect that purpose every day.

The Fine Print:

• Set your weekly rhythm – You’ll work Monday through Friday, with the flexibility to support occasional weekend needs when participant care or operations require it.
• Blend office, home, and community – This is a hybrid role, combining time in the field across our Greater LA and South LA service areas, time at the center, and time working from home when appropriate.
• Meet people where they are – You’re comfortable being out in the community, connecting with participants and team members in real-world settings, and traveling to our centers as needed for collaboration, meetings, and on-site support.

The Physical Requirements Of The Role:

• Ability to sit for extended periods while working on a computer, reviewing charts, and participating in meetings.
• Ability to stand, walk, and move throughout the Center, clinic, and office spaces for portions of the day.
• Ability to drive and travel within the service area for home visits and assessments, including entering and navigating a variety of home environments that may include stairs, tight spaces, or uneven surfaces.
• Ability to occasionally lift, carry, push, or pull materials and equipment (such as a laptop, charts, or small medical equipment), generally up to 25 pounds.
• Ability to bend, reach, kneel, and stretch as needed during home safety evaluations or when reviewing participant environments.
• Sufficient vision and hearing to assess participant conditions, review documentation, and communicate clearly in person, by phone, and via video.
• Ability to perform repetitive hand and wrist motions associated with computer use and documentation.
• Ability to move quickly and adapt in a dynamic clinical and operational environment.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this role.

The Work Environment:

• Make the PACE Center your home base: You’ll spend part of your time in a combined clinic and administrative office setting, working side by side with nurses, social workers, therapists, physicians, and operations teammates.
• Take your impact into the community: You’ll regularly travel within our Greater LA and South LA service areas to support home-based assessments, NFLOC evaluations, and other enrollment activities in participants’ homes and neighborhood settings.
• Enjoy true hybrid flexibility: You’ll also work from home for focused time on documentation, chart review, virtual meetings, planning, and data or workflow review, while staying closely connected to your team.
• Thrive in a fast-moving, team-first environment: You’ll collaborate closely with Outreach, Finance, Compliance, and Center Operations to meet enrollment timelines, manage the pipeline, and support program growth.
• Balance screen time and face time: Your days will blend computer and phone work, virtual meetings, in-person huddles, and time spent moving between clinic, office, and community settings.
• Work safely in a healthcare setting: At the center and in the field, you may encounter infectious diseases and body fluids; we provide training and PPE, and you’ll follow standard infection control practices.
• Stay flexible in a lively space: Noise levels are typically moderate but can increase during peak clinic hours or group activities, keeping the environment active and engaging.