Sales Manager presso Pacific Health Group

Description

Location: Hybrid – San Diego
Employment Type: Full-Time

Pay Range: $69,500–$74,500 annually

About Pacific Health Group

At Pacific Health Group, we are at the forefront of revolutionizing healthcare. You will play a vital role in this mission. We are dedicated to improving health outcomes by addressing social determinants of health and coordinating comprehensive community-based services, particularly through our programs. If you are passionate about making a difference and have the skills to lead in this dynamic environment, we invite you to join our team.

Overview

Make an impact in your community while leading two high-performing outreach teams.

Pacific Health Group is seeking a Sales Manager to lead both our Inside Sales (Outreach Team Members) and Outside Sales (Street Outreach) departments. This role is ideal for someone who excels equally in strategy, people leadership, and community engagement — and who thrives in a mission-driven environment.

As our Sales Manager, you will shape outreach strategy, coach and develop a growing team, and expand PHG’s presence through strong community partnerships. Your work directly drives member engagement, access to care, and overall health outcomes for the communities we serve

Key Responsibilities

1. Leadership & Department Management

• Oversee both Inside Sales (OTMs) and Street Outreach (field representatives).
• Set clear goals, KPIs, and performance standards for each function.
• Coach and mentor team members through 1:1s, training sessions, and regular team meetings.
• Build a culture of accountability, motivation, collaboration, and mission alignment

2. Inside Sales (Outreach Team Department)

• Manage call-based and digital outreach campaigns targeting health plan–assigned member rosters.
• Build retargeting and follow-up workflows to engage unresponsive members.
• Develop scripts, messaging, and communication workflows in alignment with health plan guidelines.
• Monitor and improve call volume, engagement rates, conversion rates, and monthly enrollment outcomes.
• Use CRM tools and automation to ensure timely follow-up and quality documentation.

3. Street Outreach (Outside Sales Department)

• Lead the Street Outreach Team responsible for in-person engagement and event-based enrollment support.
• Build and maintain partnerships with CBOs, shelters, clinics, faith-based groups, and other community partners.
• Oversee field execution at community events, housing organizations, resource fairs, and healthcare sites.
• Increase brand visibility, community trust, and referral channels.
• Track performance through event-driven leads, partnership quality, and enrollment conversions.

4. Sales, Strategy, Reporting, & Optimization

• Develop annual and quarterly strategic plans for both Inside and Outside Sales teams.
• Partner with analytics and operations to refine targeting, member sequencing, and outreach tactics.
• Ensure accurate CRM documentation and workflow adherence (e.g., Monday.com, Salesforce).
• Deliver monthly reports with insights on ROI, engagement trends, and team performance.

5. Relationship Development & Representation

• Represent Pacific Health Group at key meetings, community events, and partnership gatherings.
• Strengthen relationships with health plans, local leaders, and nonprofit partners.
• Support partnership onboarding and cross-functional coordination with operations and contracting teams.

Requirements

Core Skills

• Proven leadership and team management capabilities.
• Excellent communication, relationship-building, and people-development skills.
• Strength in problem-solving, organization, and driving measurable results.
• Ability to balance strategy with hands-on execution.

Technical Skills

• Proficiency with Google Workspace (Docs, Sheets, Drive, Calendar, Meet).
• Experience with CRM and project management tools (e.g., Monday.com, Salesforce).
• Familiarity with workflow automation and call campaign optimization is a plus.

Experience

• 5+ years in sales, outreach, business development, or enrollment (healthcare preferred).
• Demonstrated success meeting or exceeding engagement or sales targets.
• Bachelor’s degree preferred but not required with equivalent experience.

Culture & Mission Alignment

We seek a leader who embodies PHG’s values:

• Accountability: Integrity and transparency in performance.
• Results Orientation: A drive to exceed outreach and enrollment goals.
• Collaboration: Strong partnership-building inside and outside the organization.
• Professionalism: Represent PHG with credibility and compassion.

Benefits

Time Off & Leave

• 160 Hours of Paid Time Off (PTO)
• 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment
• 4 Paid Volunteer Hours per Month to support causes you care about
• Bereavement Leave, including Fur Baby Bereavement

Health & Wellness

• 90% Employer-paid Employee-Only Medical Benefits
• Flexible Spending Account (FSA)
• Short-Term & Long-Term Disability | AD&D
• Employee Assistance Program (EAP)

Financial & Professional

• 401(k) with Company Match
• Monthly Stipend
• Opportunities for professional development and internal growth

Culture & Perks

• Employee Discounts via Great Work Perks and Perks at Work
• Quarterly In-Person Events

Equal Opportunity Employer
Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.

Job Application & Offer Disclaimer

Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include:

• Submission of a completed internal application via our HRIS system
• A formal pre-screen with our recruiting team
• Completion of a skills assessment (if applicable to the position)
• Participation in a final interview with hiring leadership
• Receipt of a formal verbal offer from our authorized hiring team

AI & Human Interaction (HI) in Recruitment

Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location.

All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.