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Job Description

Inside Sales Position at Thermo Fisher Scientific Inc.

Are you ready to advance your career in a dynamic and ambitious environment? Thermo Fisher Scientific is seeking a highly motivated Inside Sales professional to join our Immunodiagnostics Division (IDD) by making a difference to the lives of millions of people living with allergy and or autoimmune conditions. This exceptional opportunity will enable you to work with top-tier products and engage with a diverse and skilled team to deliver outstanding outcomes! Your purpose is direct contact with laboratory customers to initiate and develop relationships which ultimately generate sales in allergy and autoimmunity products and services. To collaborate with Lab Account Managers in order to identify growth opportunities within installed base customers

Responsibilities

Support Key Accounts:

• Assist Key Account Managers (KAM) and Local Account Managers (LAM) with key accounts.
• Manage low-value accounts to ensure consistent service and support.
• Conduct deeper dives for next best actions to support LAMs with back-office support.
• Pull Customer Business Reviews (CBR) for strategic accounts to provide insights and recommendations.

Sales and Growth:

• Identify sales or growth opportunities with new and existing customers.
• Collaborate with Laboratory/Key/Clinical Account Managers to effectively drive sales within assigned territory.
• Manage and close opportunities and sales leads generated by LAM or colleagues in Marketing and Technical Support teams.

Customer Relationship Management:

• Maintain and develop the current customer database through the company's customer relations management software (Sales Force CRM).
• Coordinate sales processes for assigned accounts within your sales territory.
• Support customer requests for information and provide timely responses.

Pricing and Quotations:

• Responsible for CPQs (Configure, Price, Quote) across their region, with pricing provided by LAM.
• Complete Validation Agreements for approval.

Project and Audit Support:

• Support patient pathway projects to improve customer experience and outcomes.
• Coordinate CPRT (Customer Product Review Tests) Audits to ensure compliance and quality standards.

Instrument and Validation Support:

• Support instrument installs and validation processes to ensure accurate setup and functionality.
• Coordinate and arrange test send-aways as required.

Tender and Backorder Management:

• Support Tender responses to secure new business opportunities.
• Provide backorder management support to ensure timely delivery of products.

Communication and Reporting:

• Consistently communicate successes, failures, and guidelines to enhance the overall operating efficiency of the team, region, and sales organization.
• Offer sales projections for the designated region to aid in comprehending and strategizing for the business.

Training and Development:

• Participate in sales, product, and systems training, marketing campaigns, and special projects as presented by the company.
• Develop appropriate selling skills consistent with company philosophy, policies, and procedures.

Order Management:

• Call customers at month-end to place orders and ensure timely processing.

Knowledge, Skills, Abilities:

• Driven by sales goals; finds motivation in achieving targets.
• Excellent communicator; able to engage and influence at all levels.
• Positive attitude and desire to succeed collectively.
• Effective time management skills to prioritize and complete tasks.
• Proficiency in CRM, MS Word, Excel, Outlook, PowerPoint, or similar required.
• Excellent written and verbal communication skills.
• Ability to function effectively in a high-performance team.
• Initial business experience in sales or any other customer-facing role in IVD or healthcare or Life Science industry could be an advantage.
• Ability to balance multiple tasks simultaneously, meet deadlines, and prove reliability in communication and actions.

Education:

• Minimum BSc or equivalent experience within Life Sciences required, preferred Master.
• Experience in working IVDR, and Med-tech Code compliance.
• Diagnostics/med tech/pharmaceutical commercial background preferred.
• Proficient in English.