Family Wellness LLC - Director of Administration at Family Wellness LLC

The Director of Administration provides strategic leadership for Family Wellness’s administrative, operational, and organizational infrastructure, including human resources, business management, technology systems, marketing, development, and facility operations. This role ensures efficient and safe day-to-day operations, effective HR management, data-informed decision-making, and alignment of resources to support organizational goals and long-term sustainability.

Key areas of focus include leveraging technology and data to optimize operations, managing HR systems and benefits programs, ensuring compliance across departments, supporting staff development, and enhancing member and community experiences.

 JOB SPECIFIC COMPETENCIES

Operational Leadership

• Supervise and support department managers to achieve departmental and organizational goals.
• Develop and implement operational policies, procedures, and best practices.
• Monitor staffing levels, scheduling, and workflow efficiency across departments.

Financial Management

• Partner with accounting to develop and manage annual budgets, financial forecasts, and performance reports.
• Analyze revenue streams, expenses, and membership trends to identify opportunities for growth.
• Ensure accuracy and integrity of financial reporting while maintaining compliance with policies.

Human Resources & Staff Development

• Partner with Human Resources on recruitment, onboarding, performance management, and professional development of staff, department leaders, benefits administration, employee insurance programs, and compliance with labor laws and safety regulations.
• Promote a culture of teamwork, accountability, and continuous learning.

Marketing & Community Development

• Partner with Marketing and Development teams to enhance brand visibility and drive membership growth.
• Support community outreach, partnerships, and sponsorship opportunities aligned with the facility’s mission.
• Support grant development, reporting, and stewardship activities.

Technology, Systems, & Data Management

• Evaluate and implement administrative technologies to improve efficiency, data accuracy, and cross-department collaboration.
• Collaborate with IT and department leaders to maintain secure, reliable, and user-friendly systems across HR, finance, and program operations.
• Develop dashboards and reporting tools to provide insight into operational and performance metrics.

Education, Experience, & Skills (Minimum Requirements)

• Master’s  degree in Business Administration, Human Resources, Business Management, Sports Management, Administration, or a related field required; equivalent work experience will be considered.
• Minimum of 5 years’ progressive experience in administrative leadership, human resources, or business management.
• Demonstrated experience with HR operations, including benefits administration, insurance programs, policy development, and employee relations.
• Experience in operational leadership, including staffing, workflow optimization, and facility management.
• Strong analytical and technical proficiency, including evaluating data and using software to guide operational and strategic decisions.
• Knowledge of financial management principles and budget oversight in nonprofit or service-based organizations.
• Excellent interpersonal, communication, and leadership skills with the ability to coach, mentor, and support staff across departments.
• Proficiency in Microsoft Office Suite and comfort with HRIS, CRM, data visualization, and project management tools.
• Experience in fitness, wellness, or healthcare settings preferred.

Core Competencies

Customer Service

• Engages members and staff with warmth and professionalism.
• Listens to and addresses needs promptly and effectively.

Safety

• Recognizes and corrects safety hazards.
• Demonstrates knowledge of operational policies and performs work safely.

Mission & Values

• Demonstrates personal commitment to the mission and values of Family Wellness:
  • Mission: Inspire healthy lifestyles by connecting people in a fun environment.
  • Values: Fun, Integrity, Excellence, Relationships, Compassion.

Everyday Responsibilities

• Makes decisions considering organizational impact.
• Initiates collaboration across departments.
• Models accountability and continuous learning.
• Maintains regular and predictable attendance.

Interpersonal & Communication

• Builds effective working relationships.
• Expresses appreciation and respect for others.

Leadership & Management Competencies

• Facilitates and supports organizational change.
• Demonstrates commitment to continuous learning and quality improvement.
• Models professionalism, integrity, and ethical decision-making.
• Provides strategic direction, monitors industry trends, and ensures alignment with      organizational goals.
• Promotes employee engagement, performance, and retention while managing resources      effectively.

Information Management Competencies

• Collects, analyzes, and presents relevant data.
• Maintains confidentiality and integrity of organizational information.

Summary

The Director of Administration provides strategic leadership for Family Wellness’s operations, overseeing human resources, finance, technology, marketing, and development. This role ensures efficient internal processes, fosters a positive organizational culture, drives fundraising and community engagement, and aligns administrative practices with long-term goals. The Director partners with the Executive Director on budgeting, strategic planning, and organizational initiatives, while leveraging data and technology to improve decision-making. This position requires strong leadership, analytical, and operational skills and a commitment to Family Wellness’s mission of inspiring healthy lifestyles and its values of Fun, Integrity, Excellence, Relationships, and Compassion.