Sr. Support Engineer 2 - AppDynamics, Zabbix, Splunk, SQL, Azure, Monitoring Tools, Observability presso Jda
Jda · Coimbatore, India · Onsite
- Senior
- Ufficio in Coimbatore
Cloud Application Monitoring Lead to drive proactive monitoring strategy, optimize alerting systems, and enhance operational visibility for our mission-critical applications. This role focuses on improving monitoring effectiveness, reducing noise, and minimizing customer-impacting incidents through automation, analytics, and best practices.
Our current technical environment:
Microsoft Azure
VMware Esxi
What you’ll do:
- Monitoring Strategy & Governance
- Define and implement enterprise-level monitoring frameworks for cloud and hybrid applications.
- Establish monitoring KPIs, SLAs, and continuous improvement processes.
- Drive alert noise reduction initiatives and enhance signal-to-noise ratio.
- Operational Excellence
- Analyze incident trends and monitoring gaps to recommend preventive measures.
- Implement root cause analysis (RCA) processes for monitoring-related issues.
- Ensure all critical applications have effective health, performance, and availability monitoring.
- Tooling & Automation
- Lead integration and optimization of monitoring tools (AppDynamics, Zabbix, Splunk, etc.).
- Oversee automation of repetitive monitoring tasks and alert triaging.
- Evaluate and recommend new monitoring technologies.
- Collaboration & Leadership
- Partner with application, infrastructure, DevOps, and SRE teams to improve observability.
- Mentor monitoring engineers and ensure adherence to best practices.
- Act as the escalation point for critical monitoring-related issues.
What we are looking for:
- Experience: 9-12 years in IT Operations, Database, Application Monitoring, or related roles, with at least 3 years in a lead or managerial position.
- Technical Expertise: Strong knowledge of monitoring tools such as AppDynamics, Zabbix, Splunk, and related integrations.
- Experience in cloud platforms (AWS, Azure, or GCP) and containerized environments (Kubernetes, Docker).
- Familiarity with logging, metrics, and tracing frameworks (e.g., ELK stack, Prometheus, Grafana).
- Experience in deploying and managing SAAS.
- Familiar with Supply Chain Management Products (Optional but will give an edge to candidates)
- Process & Improvement: Proven track record in reducing alert noise, improving monitoring coverage, and preventing customer-impacting incidents.
- Soft Skills: Strong analytical, problem-solving, and communication skills. Ability to influence and lead cross-functional teams.
- Preferred Qualifications:
- ITIL Foundation or similar certification.
- Experience with AIOps platforms and machine learning–driven monitoring.
- Background in performance engineering or capacity planning.
- Immediate Joiners Preferred.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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