Sr. Support Engineer 2 - AppDynamics, Zabbix, Splunk, SQL, Azure, Monitoring Tools, Observability en Jda

What you’ll do:

• Monitoring Strategy & Governance
  • Define and implement enterprise-level monitoring frameworks for cloud and hybrid applications.
  • Establish monitoring KPIs, SLAs, and continuous improvement processes.
  • Drive alert noise reduction initiatives and enhance signal-to-noise ratio.
• Operational Excellence
  • Analyze incident trends and monitoring gaps to recommend preventive measures.
  • Implement root cause analysis (RCA) processes for monitoring-related issues.
  • Ensure all critical applications have effective health, performance, and availability monitoring.
• Tooling & Automation
  • Lead integration and optimization of monitoring tools (AppDynamics, Zabbix, Splunk, etc.).
  • Oversee automation of repetitive monitoring tasks and alert triaging.
  • Evaluate and recommend new monitoring technologies.
• Collaboration & Leadership
  • Partner with application, infrastructure, DevOps, and SRE teams to improve observability.
  • Mentor monitoring engineers and ensure adherence to best practices.
  • Act as the escalation point for critical monitoring-related issues.

What we are looking for:

• Experience: 9-12 years in IT Operations, Database, Application Monitoring, or related roles, with at least 3 years in a lead or managerial position.
• Technical Expertise: Strong knowledge of monitoring tools such as AppDynamics, Zabbix, Splunk, and related integrations.
• Experience in cloud platforms (AWS, Azure, or GCP) and containerized environments (Kubernetes, Docker).
• Familiarity with logging, metrics, and tracing frameworks (e.g., ELK stack, Prometheus, Grafana).
• Experience in deploying and managing SAAS.
• Familiar with Supply Chain Management Products (Optional but will give an edge to candidates)
• Process & Improvement: Proven track record in reducing alert noise, improving monitoring coverage, and preventing customer-impacting incidents.
• Soft Skills: Strong analytical, problem-solving, and communication skills. Ability to influence and lead cross-functional teams.
• Preferred Qualifications:
• ITIL Foundation or similar certification.
• Experience with AIOps platforms and machine learning–driven monitoring.
• Background in performance engineering or capacity planning.
• Immediate Joiners Preferred.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.