Junior Sales Business Development Center Representative (Spanish/English) presso Berger Chevrolet

Berger Chevrolet is growing and is seeking a full-time Junior Sales Business Development Representative (Spanish/English) to join our thirteenth-time Dealer of the Year award-winning organization. We offer a team environment, great benefits, career growth opportunities, and ongoing support.

This entry-level role may be the right opportunity if you align with our Cultural Behaviors (listed below). See why you should join our team:

This position is onsite Monday – Friday with an occasional Saturday.

JOB DESCRIPTION:

• This position will be responsible for generating leads to automotive buyers, establishing and maintaining relationships with potential customers, and driving vehicle sales growth.
• Engage with potential and current customers by utilizing various online technologies and telephone communications, such as cold and hot call(s), email, follow-up on customer inquiries related to marketing department social media campaigns, and networking events.
• Conduct thorough assessments to understand each customers' requirements, preferences, and budget considerations.
• Proactively engage potential customers by sharing information about current monthly sales offerings and dealership services to generate interest and engagement.
• Schedule and confirm customer appointments with sales consultants for test drives and vehicle feature demonstrations, ensuring customer questions and concerns are addressed.
• Maintain consistent follow-up with prospective and current customer leads to establish customer relations by addressing inquiries, overcoming objections, and guiding the customer through the sales process.
• Manage and prioritize a pipeline of leads by tracking customer interactions and progress through the sales process using CRM software (DriveCentric).
• Participate in ongoing training and coaching to build product knowledge, customer service skills, and sales techniques.
• Meet or exceed monthly and quarterly sales targets to support overall dealership growth.
• Other responsibilities may be assigned through continued employment.

 BENEFITS:

• Compensation – $13.50/hr, competitive commission potential paid out monthly based on individual performance, and a yearly longevity bonus.
• Advancement Opportunities – We encourage promoting from within. Our average employee (out of 300) has been employed at Berger for six years - some for as long as 46 years
• Great Work Environment – We are a family-friendly and drug-free workplace. Because of our exceptional team, we have been named a thirteen-time Dealer of the Year within the past twenty years.
• Full-Time Benefits Package – Medical, Dental, Vision, HSA or FSA, Accident, and Critical Illness Insurance; a Berger-sponsored $25,000 life insurance policy (additional life insurance options are available for purchase); and Berger-sponsored short-term disability with long-term disability insurance available for purchase; 401k with an annual employer match; paid time off; and paid holidays.
• Additional Benefits – Membership with Working Advantage allows our team to enjoy discounts on theme parks, hotels, concert tickets, and more!
• EOE – We are an Equal Opportunity Employer.

DESIRED SKILLS & QUALIFICATIONS:

• High school diploma or equivalent GED.
• Fluency in both Spanish and English is required.
• Prior customer service or call center experience, preferably in an automotive BDC environment using a multi-line phone system, is preferred.
• Must be self-motivated and results-oriented to provide a proactive approach to lead generation and customer engagement.
• Strong communication and interpersonal skills to highlight customer inquiries or concerns.
• Proficient computer skills, including CRM systems, call center software, and Microsoft Office.
• Reliable, trustworthy, organized, and efficient.
• Ability to operate an automobile with a valid driver's license.
• Must allow pre-employment screenings, background, driving, and drug test.
• Must be able to perform essential job functions of the position with or without reasonable accommodation and comply with workplace health procedures as directed by the public health department.

LOCATION:
2525 28^th St SE, Grand Rapids, MI, 49512. We are near great lunch spots and shopping centers and 15 minutes from the heart of Grand Rapids.

BERGER'S CULTURAL BEHAVIORS:
Customer Focused, Innovating, Looking Ahead, One Team, Speak Boldly, It's on Me, and Integrity.