SUPPORT SERVICES SPECIALIST - ACH presso America's Credit Union

For over 70 years, ACU has been doing things differently. We believe in putting financial success within reach for everyone, ensuring that communities grow stronger together. Discover why credit unions are the better way. Leave the bankers behind and join ACU, where you’ll experience the difference firsthand. We’re looking for driven individuals like you - ready to thrive in an environment where your skills and ambitions matter. This isn’t just a job posting; it’s your opportunity to shape your future with an organization that puts people first.

What You'll Do:

• Responsible for ACU’s ACH Network Payment System and acts as ACU’s ACH operator
• Maintains a thorough knowledge of all Federal Reserve, NACHA, and REG E rules pertaining to regulations on the Electronic Transfer processes
• Coordinates and monitors all operational functions concerning ACH RDFI and ODFI transaction flow, clearing process and ensures security controls are maintained
• Performs all functions related to receipt of ACH transactions, included but not limited to processing notification of changes and returns
•  Performs functions related to ACH Origination files from various systems, including receiving daily files, processing notifications of changes and returns
• Processes and investigates Regulation E claims related to ACH transactions Processes all returns related to government benefits, reclamations, and Death Notice Entries
• Assists branch personnel and members with proper unauthorized or stopped ACH transactions
• Process International ACH Transactions (IAT) and ensures OFAC checks are completed
• Assists Business Services with business client set up with Cash Management Services such as ACH Origination and troubleshooting client file issues
• Prepares required documents for annual internal and external audit exams
• Ensures that all ACH files and processes are conducted within the specified time frames set by the Federal Reserve
• Responsible for assisting with the ACH reconciliation and Annual ACH audit
• Processes and support payment services related tasks, reports, and service requests
• Responds to operational policy and procedure questions/changes and resolves complex account problems
• Performs duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Ac

The Hours:

Monday - Friday: 8:00am - 4:30pm

The Pay Range:

$22.12 - $32.56 per hour

 Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. The target hiring range for this role is $22.12 - $24.70.

What We Offer: 

• Generous PTO (Paid Time Off)
• 11 Paid holidays
• Paid Bereavement Leave
• Paid Jury Duty leave
• Training and advancement opportunities
• 401k with match up to 6%
• Mortgage discounts
• Paid volunteering at ACU sponsored events
• Bonus opportunities
• Company paid long term disability and life insurance
• Full Medical, Vision and Dental benefits
• Annual employee event for all staff and their families
• Employee Assistant Program (EAP)
• and more!

What You'll Bring: 

• High school diploma or equivalent (GED) 
• Minimum of two years of experience in a financial institution and/or relevant experience in a related field 
• Proven attention to detail 
• Strong problem-solving skills
• Strong organization

Join Our Crew: 

401k with up to 6% Match! We're invested in your financial well-being, offering a substantial match to your contributions. 

Comprehensive Health Coverage! Enjoy top-tier medical, dental, and vision benefits that prioritize your well-being. 

Vibrant Employee Culture! Experience a workplace where positive vibes and strong connections define our atmosphere. 

Ready to shape your financial career with an organization that values you? We're excited to meet you! Apply now and let's build a

brighter financial future together. 

As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law. 

Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.