General Manager presso Emerald Blue

Description

Position Summary:

The General Manager is responsible for overseeing daily regional operations and managing the overall business performance of the company. This role drives a “Best in Class” service model focused on move installation, warehousing, and asset management services—delivered with productivity, reliability, communication, and integrity within a safety-first culture.

Key Responsibilities:

The following duties reflect the core responsibilities of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage labor, facilities, and fleet operations to ensure day-to-day fulfillment
• Oversee and ensure success in cost control, quality assurance, and safety initiatives
• Manage budgets to ensure compliance with organizational financial goals
• Direct fulfillment activities in alignment with company goals across move/installation services, warehousing, and asset management
• Contribute to the development of short- and long-term strategic objectives
• Implement key strategic initiatives and continuously improve operational practices
• Develop, implement, and manage a career path matrix for all operations roles
• Oversee and improve training programs to support existing RCI and safety standards

Organizational Management

• Maintain accurate employee organization charts and uphold organizational policies
• Deliver high-quality, on-time services consistent with the "Best in Class" initiative
• Foster leadership through effective communication, training, and coaching
• Provide resolution leadership to enhance team performance and working relationships
• Leverage technology to optimize operations and service delivery
• Collaborate with senior leadership to align operations with company objectives
• Ensure efficient, profitable deployment and allocation of resources
• Perform other duties as assigned

Requirements

Skills & Abilities

• Strong organizational and multitasking abilities, especially under pressure
• High level of accountability and persistence in achieving goals
• Excellent written and verbal communication skills
• Ability to analyze both quantitative data and non-quantifiable factors to inform decisions
• Knowledge of commercial furniture moving, installation, warehousing, and asset management
• Project management expertise and proven team-building skills
• Effective leadership qualities and experience in hiring and onboarding

Qualifications – Education & Experience

• Bachelor’s degree preferred
• 5–7 years of experience in employee leadership
• At least 4 years of industry-related experience in project management and customer relations, ideally in furniture installation or product storage
• 5–10 years overseeing business operations in the contract furniture or service industry