- Professional
- Ufficio in San Francisco
Reporting to: Sales Leadership
Job Description:
Lumens is a leader in luxury home furnishings, lighting, and décor, serving residential, hospitality and commercial design sectors. Our B2B program is a vital part of our business, supporting designers, architects, and procurement professionals in sourcing best-in-class products for their clients and projects.
We are seeking a B2B Account Manager to grow strategic relationships within our existing B2B and high value customer base, as well as cultivate new relationships through our San Francisco Design Gallery and on-line presence to drive repeat sales. This is a high-impact role that blends consultative selling, project management, and account development in a fast-paced, design-focused e-commerce and design gallery environment. If you are passionate about creating long-term client partnerships and delivering exceptional experiences in the design space—we want to hear from you.
Responsibilities:
Client Relationship and Sales Growth
- Manage and grow a portfolio of interior designers, architects, and trade buyers through high-touch consultative sales.
- Lead the full sales cycle, from discovery and product curation to quoting, negotiation, and project execution.
- Identify upsell, cross-sell, and reactivation opportunities to drive incremental revenue across categories.
- Act as a trusted advisor, understanding each client’s unique needs, project timelines, and aesthetic preferences.
- Deliver exceptional customer service, becoming a go-to partner for sourcing luxury lighting, furniture, and décor.
- Engage in outbound and inbound activities via San Francisco based Design Gallery, phone call, email, and chat.
Strategic Account Planning and Execution
- Create and execute account strategies that align with client goals and Lumens’ business objectives.
- Maintain a proactive and organized pipeline, using CRM tools to track touchpoints, forecast sales, and prioritize outreach.
- Coordinate closely with internal teams—Product, Customer Operations, Fulfillment, and Finance—to ensure seamless order processing and project delivery.
- Provide timely updates and solutions for project timelines, product availability, pricing, and shipping logistics.
Industry Insights and Operational Excellence
- Stay informed on industry trends, product launches, and client purchasing behavior within the design ecosystem.
- Utilize sales analytics and reporting tools to monitor performance and inform strategy.
- Represent the Lumens brand with integrity and enthusiasm, ensuring clients receive expert guidance and white-glove support.
- Contribute feedback to improve our sales team offerings, customer experience, and go-to-market initiatives.
Core Characteristics:
- Relationship- and results-driven, with a passion for helping clients succeed.
- Consultative mindset and strong business acumen.
- Skilled at managing multiple priorities with accuracy and professionalism.
- Clear and confident communicator across phone, email, and video.
- Flexible, curious, and collaborative—with a love of design.
Qualifications:
- 5+ years of B2B sales experience, preferably in the design, furnishings, or luxury goods space.
- Proven track record of building client relationships, growing revenue, and managing large, multi-product deals ($100K+).
- Understanding of the design industry, including sourcing cycles and procurement behaviors.
- Familiarity with interior design projects across residential, hospitality, or commercial segments.
- Strong organizational skills with proficiency in Salesforce (or other CRM), sales reporting, and project tracking tools.
- Experience navigating a high-growth, e-commerce-driven environment.
System Qualifications:
- Leverage CRM tools to track interactions, track project’s follow up, monitor sales performance, and analyze customer data.
About Lumens:
As North America’s premier destination for design aficionados, architects, interior designers, and contract professionals, Lumens offers a discerning edit of modern lighting, furniture, and décor. Sourcing more than 400 of the most exceptional international design brands, our curated product assortment features iconic designs as well as the latest in contemporary interior décor. Lumens’ vision – to inspire and connect the world with good design – guides our dedication to innovation, customer experience, and service. Our team includes certified interior designers and ALA-certified product specialists, and we’re looking for fellow design enthusiasts to join our team.
Since June 2021, Lumens has been part of Flos B&B Italia Group, a leading global high-end design group operating a portfolio of legacy brands in the world of luxury furnishings and lighting. Driven by a purpose of “We design for a beautiful life,” the Group includes some of the most distinctive European cultural heritage products and designs for the planet, people, and culture. The Group includes FLOS, B&B Italia, Louis Poulsen, Maxalto, Arclinea, Azucena, FENDI Casa, Audo Copenhagen, and Lumens.
Commitments:
People are at the heart of our business. We strive for an empowering and positive culture and working environment for our people. Therefore, creating a strong, diverse and inclusive team is essential for Lumens. For us, your expertise and motivation matter most.
Location: Lumens San Francisco, CA Design Gallery / with hybrid remote option
Compensation: $75,000 - $85,000 OTE (base + commission)
Benefits: access to health benefits + 401k + 3 weeks annual paid time off
