Customer Solutions Supervisor (Industrial Industry) presso Solve IMG
Solve IMG · Charlotte, Stati Uniti d'America · Onsite
- Professional
- Ufficio in Charlotte
Solve Industrial Motion Group strives to be the trusted source for engineered bearings and power transmission solutions. Supported by a diverse range of products within Solve’s brand portfolio and our unmatched technical expertise, we have over 100,000 ready-to-ship components. At Solve we innovate with ambition, offering custom solutions in a wide range of applications. We obsess over our customers, leveraging our nationwide network for industry leading product availability, and best-in-class customer service. Our engaged team leads with integrity, and unites with purpose, driving toward innovation and continuous improvement every day.
POSITION DESCRIPTION: Reporting to the Director of Sales Operations, the Customer Solutions Supervisor is responsible for supporting Solve’s customers by offering thoughtful and knowledgeable solutions to satisfy their inquiries and trouble-shoot any product issues. In this “Player-Coach” role, under the guidance of the Director of Sales Operations, the Customer Solutions Supervisor will assist with the supervision, training and development of other Customer Solutions Specialists. The Customer Solutions Supervisor will thrive in this role by exercising their expert-level product knowledge and best-in-class customer service skills to consult with our customers and identify the most optimal product recommendations to satisfy their business needs. Working in tandem with the Regional Sales Managers, they will serve as the internal support to ensure the sales life cycle for our customers is seamless. **This schedule will support business operations from 9:00a - 6:00p, or later**
RESPONSIBILITIES:
POSITION DESCRIPTION: Reporting to the Director of Sales Operations, the Customer Solutions Supervisor is responsible for supporting Solve’s customers by offering thoughtful and knowledgeable solutions to satisfy their inquiries and trouble-shoot any product issues. In this “Player-Coach” role, under the guidance of the Director of Sales Operations, the Customer Solutions Supervisor will assist with the supervision, training and development of other Customer Solutions Specialists. The Customer Solutions Supervisor will thrive in this role by exercising their expert-level product knowledge and best-in-class customer service skills to consult with our customers and identify the most optimal product recommendations to satisfy their business needs. Working in tandem with the Regional Sales Managers, they will serve as the internal support to ensure the sales life cycle for our customers is seamless. **This schedule will support business operations from 9:00a - 6:00p, or later**
RESPONSIBILITIES:
- Provide best-in-class service by listening attentively to customer’s needs, and effectively communicate the best applicable solution via phone or email
- Work in sync with other Customer Solutions Specialists to provide training, guidance and resources for all Solve processes, and procedures to operate as a high-performing team
- Communicate any process improvement, or process implementation recommendations to the Director of Sales Operations for heightened efficiency, accuracy and customer service opportunities for the team
- Efficiently respond to customer inquiries, regarding: price quotes, related shipping charges and delivery dates, order adjustments, returns, credits or shipment tracking
- Partner closely with the Regional Sales Manager to gain pertinent customer information to be the most qualified resource for any sales support related needs
- Communicate and collaborate with other internal departments to collectively identify the best solutions for our customers
- Establish customer relationships with a consultative approach and utilize technical product knowledge to assist in providing them direction with their product selection, as well as advising them on future forecasting of products
- Train and utilize Customer Solutions Specialist’s resources to set up client accounts in our CRM, and maintain and update all necessary client information
- High School Diploma, or equivalent
- 2+ years of customer service experience
- 1+ years of leadership or management experience
- Intermediate experience using Microsoft Office Suite
- 1+ Year of technical training or equivalent industry experience
- Previous customer service experience
- Market competitive benefits package, including company-sponsored health coverage, life insurance, 401(k) plan with company match, paid parental leave and paid time off
- Work in a collaborative environment with passionate and innovative teammates
