Vice President Digital Experience presso VELOCITY CREDIT UNION

Description

Vice President, Digital Experience

*This position is hybrid-remote and requires onsite work at our North Austin, TX headquarters with occasional travel to branch locations. *

Velocity Credit Union is seeking a visionary and results-driven leader to serve as Vice President of Digital Experience. This role leads the charge in transforming Velocity’s digital branch into a modern, member-focused destination that mirrors the warmth, trust, and guidance of our in-person experience. The VP will shape and execute the digital strategy that defines how members engage with Velocity online and in mobile channels. You will oversee the digital banking platform, Salesforce ecosystem, and custom development partnerships to ensure every digital interaction is seamless, secure, and built around member needs.

The ideal candidate brings a strong background in digital banking or financial technology, with a deep understanding of both the business of banking and the technology that makes it possible. This leader will manage critical vendor relationships, ensuring that all partners deliver performance, innovation, and value aligned with Velocity’s strategic priorities. As the digital voice of the organization, you will guide a talented team, drive adoption and engagement, and help shape the future of Velocity’s digital branch experience. This is an opportunity to define what modern community banking looks like and build digital connections that last a lifetime.

At Velocity, we’re committed to upholding our mission of providing our community with personalized service and unique value as their local banking alternative. We take pride in our work culture, exemplify our core values daily, and stand by the credit union philosophy of People Helping People to continue to drive our vision of making a positive impact on our members and their financial goals.

What you’ll do:

The Vice President of Digital Experience will lead Velocity’s transformation into a truly member-centered digital credit union. The role will shape the digital strategy, oversee key platforms such as digital banking and Salesforce, and ensure every online and mobile interaction reflects the same care found in Velocity’s branches. This leader will guide a skilled team to deliver intuitive, secure, and engaging digital experiences that strengthen member relationships and drive growth. The position will also manage critical vendor partnerships, champion innovation, and connect technology solutions to measurable business outcomes.

Your Skills:

• Bachelor’s degree in business, technology, or related field required; advanced degree preferred.
• Minimum 8 years of leadership experience in digital banking, technology, or member experience roles.
• Minimum 5 years of vendor management and digital platform oversight.
• Proven experience managing Salesforce administration and/or related CRM platforms in financial services.
• Strong track record of delivering measurable digital adoption and growth outcomes.
• Expertise in digital adoption strategies, personalized marketing, and member journey design.
• Familiarity with vendor management, contract negotiations, and SLA oversight.
• Working knowledge of security, authentication protocols, and regulatory requirements related to digital banking.
• Understanding of financial services operations, payments, and the role of digital in member acquisition and retention.
• Excellent written and verbal team-based communication skills.
• Ability to work in a fast-paced environment with high attention to detail.
• Effective time management skills include prioritizing responsibilities and organizing work tasks.
• Ownership of the customer experience through issue resolution.
• Adaptable to a productive team environment where knowledge is shared, and feedback and coaching are welcomed.

Why you should choose Velocity:

This position offers competitive pay, great benefits including medical/dental/vision, 401(k) with matching, flexible spending accounts, a fun working environment and culture, generous paid time off, company-paid life insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition reimbursement, training and ongoing coaching, opportunities for career growth, employee reward and recognition system, employee and family events, and more!
 

Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age, disability, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Qualifications