Provider Specialist (Spanish Speaking) presso Hively

The OpportunityReporting to the Program Manager, the Provider Specialist will play a key role in onboarding, training and maintaining relationships with childcare providers. They will ensure compliance with our standard operating procedures and ensure that providers are given the tools and information needed to be a part of the Hively programs. 



What you'll be doing:

Onboarding licensed childcare providers and providing training on systems and billing procedures 

Following up on late attendance sheets monthly and calling all of the providers who have not submitted timesheets

Entering and scanning provider rates, licenses and required forms for the AP in the CC4 system

Collecting required forms and identification documents and uploading them into the system 

Managing school district entries in the system annually and the administrative team in the data entry

Communicating with parents and providers regarding their payment breakdown for the month

Fielding payment questions and acting as the main point of contact for provider payments

Create training instructions for provider rate process

Other tasks as assigned

What you should bring:

BA/BS with major coursework in social services/human development or related field

Prior experience in a Family Support or Provider Payments role

Understanding of payment breakdown for provider payments

Ability to define problems, collect data, establish facts, and draw valid conclusions

Technically savvy with ability to learn new systems quickly

Ability to handle PII (personally identifiable information) appropriately and maintain confidentiality

Experience using Microsoft Office software, Zendesk, and Google Suite

Experience with creating and managing spreadsheets in excel or google sheets

Knowledge of all aspects of business office procedures

Ability to communicate effectively both orally and in writing

Ability to deescalate providers or parents

Ability to work independently and as part of a team

Ability to develop and maintain good working relationships with diverse groups of people

Basic math skills

Self started with the ability to multi task 

Strong organizational skills

Ability to appear for work on time

Ability to follow directions

Ability to understand and follow posted work rules and procedures

Fluency in written and spoken Spanish.

Preferred Knowledge, Skills and Abilities

Strong preference for Spanish speaking 

Provider Payments, Family Support Specialist or Community Services experience

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