Graduate Records Coordinator presso Concordia University, Chicago

The Graduate Records Coordinator is responsible for the oversight and management of records within Slate and Banner. This position ensures that incoming documents are efficiently sorted, accurately uploaded, and properly indexed in Slate to support a seamless admission and enrollment process. The coordinator also monitors data integrity, identifies and resolves routine issues within Slate, and ensures alignment between Slate and Banner to maintain accurate and reliable graduate student records.

Primary Duties and Responsibilities

• Manage the organization, processing, and maintenance of graduate records within Slate and Banner.
• Oversee the receipt, sorting, uploading, and indexing of incoming admission and enrollment documents from students and CUC partners in Slate.
• Ensure data integrity within Slate by conducting regular audits, troubleshooting errors, and resolving issues as they arise.
• Maintain alignment between Slate and Banner through accurate data entry, verification, and reconciliation of records.
• Utilize queries and reports in Slate to support admissions processing and enrollment tracking.
• Collaborate with graduate admissions staff to ensure timely access to accurate student records.
• Prepare and maintain graduate student forms and documentation in compliance with institutional policies and procedures.
• Provide operational support for graduate admission processes by streamlining workflows and improving record-keeping efficiency.
• Uphold confidentiality and security standards for sensitive student information in accordance with FERPA and institutional policies.

• Routine problem solving while staffing office and responding to phones and walk-in students.
• Must follow all university policies and FERPA guidelines related to confidentiality of all data and information.
• All other duties as assigned by the Assistant Vice President or Director of Graduate Admission and Student Services.

Educational Requirements

Bachelor's degree required.

Required Skills, Abilities, and Experience

• Demonstrated experience with Slate CRM and Banner (or similar student information systems).
• Strong ability to maintain accuracy in data entry and verification of graduate student information.
• Capable of identifying issues, troubleshooting errors, and implementing solutions.
• Effective interpersonal and communication skills to work with university staff, partners, and students.
• Flexibility to take on additional tasks and responsibilities as assigned in a dynamic office environment.
• Prior experience in higher education, admissions, records management, or a related office setting preferred.