Sell Dispatch Coordinator presso Lithia

Dealership:

Location: Dallas, TX

Pay: $40,040-$60,008 plus incentive potential

Schedule: Tuesday-Saturday availability

Position Summary

The Sell Dispatch Coordinator is part of the Driveway fulfillment team and will be responsible for fulfillment coordination between customers and fulfillment centers. The position will be responsible for coordinating vehicle pickup scheduling, managing vehicle pickup logistics, and ensuring timely positive equity payments to customers at the time of vehicle pickup. Sell Dispatch Coordinator will collaborate closely with the Field Operations team, Lithia dealerships nationwide, and third-party logistics providers, while proactively delivering results and providing exceptional customer service.

The Sell Dispatch Coordinator will demonstrate Lithia & Driveway’s mission and core values with humble confidence and will report directly to the Sell Dispatch Supervisor. 

Primary Duties (Responsibilities)

• Address customer cases as soon as assigned via our CRM

• Determine fulfillment type based on customer location and coordinate vehicle pickups accordingly

• Schedule vehicle pickups at the earliest possible time considering customer availability, preferences, and fulfillment capacity

• Coordinate vehicle pick-up between Driveway customers and field operations teams, including in-market, store-based, hub, and out-of-market (OOM) fulfillment

• Track and update load status in TMS and CRM, and update appointment times and statuses in Scheduling, CRM, and TMS programs

• Ensure customers are informed and comfortable regarding pickups, payments, and documentation of their vehicle sale (including VPAs, BoS, etc.)

Qualifications

    Skills

• Strong attention to detail and excellent Customer service mindset

• Excellent communication skills

• Time management and organizational skills

• Excellent communication and interpersonal skills.

• Proficient in digital tools, including CRM systems, Microsoft Office (Excel, Word, PowerPoint)

• Understands the complexity of online retail operations

    Education

• High School Diploma or equivalent required

Competencies

• Humble: lives the mission and values and follows ethical and moral standards​

• High performance: proactive, fact-based, and results oriented​

• Smart: maintains knowledge of business and financial acumen to make sound decisions​

• Charismatic: collaborates and communicates effectively​

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds

• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.