NOTE:Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.
Summary: The WFS SSVF Housing Engagement Liaison serves as Goodwill's ambassador to the local & regional housing community: conducting outreach, attending housing-focused events, & maintaining strong relationships with property owners, landlords, & housing coalitions. This cross-program role bridges the gap between landlords & participants across Goodwill's SSVF, HEN, & FCS programs, enhancing housing access for vulnerable populations. The position is critical in recruiting, retaining, & supporting property partners across 12 rural & urban counties to expand permanent housing opportunities & foster long-term community partnerships. Travel required using company &/or personal vehicle. Must have valid driver's license, clean driving record, & proof of personal auto insurance, pass background & driver record check.
Education &/or Experience: Bachelor's degree; or one to two years related experience &/or training; or equivalent combination of education & experience.
Essential Duties & Responsibilities include the following:
Be knowledgeable of HUD & Housing Authority policies, procedures, & practices pertaining to the Housing Choice Voucher (Section 8) programs, State & Federal Landlord Tenants Law, Fair Housing Laws, & subsequent regulations & procedures. Stay current on Fair Housing laws, landlord-tenant rights, & Housing First practices.
Be informed about, & believe in "Housing First" philosophy & strategies.
Implement landlord outreach, recruitment, & retention strategies in alignment with Goodwill's established Landlord Engagement & Retention Policy.
Maintain accurate & up-to-date participant housing records, ensure timely & correct uploading of housing-related documents into Goodwill's internal system(s).
Work collaboratively across all WFS programs, with participants, community partners, non-profit agencies, local government staff, & landlord/real estate associations to support coordinated housing solutions & successful outcomes.
Actively seek out & recruit additional property owners.
Track all housing engagement efforts in alignment with program goals & grant compliance requirements.
Teach Responsible Renters classes monthly to participants & the community.
Build & maintain positive relationships with private landlords, property managers, & housing partners across urban & rural regions.
Maintain professionalism in all aspects of the job.
Carry a small caseload of HEN participants with significant housing barriers.
Provide ongoing housing retention support & conduct regular follow-ups to promote long-term stability.
Collaborate with internal case management teams & external partners to identify housing options, resolve participant barriers, & coordinate supportive services as part of a comprehensive housing plan.
Maintain confidentiality while managing appropriate boundaries with participants & landlords.
Maintain up-to-date knowledge of housing availability, market conditions, & local landlord needs in each county.
Complete & maintain records & correspondence. Accurately maintain data & communication records with participants & landlords in GIIN systems.
Provide public presentations regarding SSVF programs.
Be able to work a flexible schedule.
Follow all policies, procedures, & directives of Goodwill Industries assuring safety of personnel or property.
Work collaboratively to provide services to Program Participants as needed.
Properly wear & maintain all required Personal Protective Equipment (PPE).
Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
Comply with all health, safety, & fire standards & all local, state, & federal regulations (WISHA & OSHA).
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