- Professional
- Ufficio in St. Petersburg
Career Opportunities: Team Leader (48402)Requisition ID 48402 - Posted - St. Petersburg, FL (W00063) - US - Any Location - Operations - Regular
ADP Inbound Team Lead
Who We Are
- Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.
About the Role:
The Role of a Team Leader 1 on Inbound is to coach, lead by example and support the development of the team members to achieve and exceed program delivery targets. The Team Leader 1 will split their time between their daily tasks and supporting the team members. The Team Leader I will assist the Manager and other team leads in daily reporting and quality assurance assessments. Typically, a Team Leader will support up to 6 team members.
This is a full-time, Monday through Friday, Inside Sales position. W-2, base hourly + commission.
What does success look like
- Motivate and support their team to meet and exceed their goals.
- Help to build strong team morale.
- Complete quality assurance evaluations on a weekly basis.
- Identify training and development needs to ensure the provisions of suitable development and learning opportunities.
- Meet or exceed individual performance metrics.
- Create an environment of trust, open communication, creative thinking, and cohesive team effort.
- Ensure the quality of generated leads meet or exceed the requirements of the client through structured QA process and coaching.
- Lead by example and be the best agent you can be so your team can emulate your example to achieve success.
*The duties, responsibilities, and conditions described are not necessarily a comprehensive list. Additional tasks and requirements may be assigned to the employee from time to time, as necessitated by business demands. Given the nature of the business, the company retains the right to modify the essential functions of this position at any time.
Required Skills
- Ability to improve performance through motivating and developing the team.
- Proficient in CRM software
- Proficient in Microsoft Office Suite (Outlook, Excel, Word, PPT, OneNote).
- Ability to work well under pressure and multi-task at a high level.
- Ability to maintain a positive attitude and react positively to change in business needs.
- Excellent verbal and written communication skills.
- Proven to meet or exceed individual performance goals.
- Ability to maintain availability objectives while staying on task with other responsibilities and supporting the team.
- Must currently be a member of the ADP Inbound team
Preferred Skills
- Proficient in Salesforce CRM software
- Minimum 6 months experience on an ADP Program
What We Offer
- Group Health and Wellness (Medical, Dental, and Vision)
- Health Savings Account (HSA)
- Educational Assistance
- Voluntary plans, including critical illness, accident, and hospitalization
- 401k plan with Company Match and Roth contributions | Immediate vesting
- Pet Insurance, free legal services, employee discount programs, and more….
Equal Opportunity Employer / M / F/ H / V
ADP Inbound Team Lead
Who We Are
- Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.
About the Role:
The Role of a Team Leader 1 on Inbound is to coach, lead by example and support the development of the team members to achieve and exceed program delivery targets. The Team Leader 1 will split their time between their daily tasks and supporting the team members. The Team Leader I will assist the Manager and other team leads in daily reporting and quality assurance assessments. Typically, a Team Leader will support up to 6 team members.
This is a full-time, Monday through Friday, Inside Sales position. W-2, base hourly + commission.
What does success look like
- Motivate and support their team to meet and exceed their goals.
- Help to build strong team morale.
- Complete quality assurance evaluations on a weekly basis.
- Identify training and development needs to ensure the provisions of suitable development and learning opportunities.
- Meet or exceed individual performance metrics.
- Create an environment of trust, open communication, creative thinking, and cohesive team effort.
- Ensure the quality of generated leads meet or exceed the requirements of the client through structured QA process and coaching.
- Lead by example and be the best agent you can be so your team can emulate your example to achieve success.
*The duties, responsibilities, and conditions described are not necessarily a comprehensive list. Additional tasks and requirements may be assigned to the employee from time to time, as necessitated by business demands. Given the nature of the business, the company retains the right to modify the essential functions of this position at any time.
Required Skills
- Ability to improve performance through motivating and developing the team.
- Proficient in CRM software
- Proficient in Microsoft Office Suite (Outlook, Excel, Word, PPT, OneNote).
- Ability to work well under pressure and multi-task at a high level.
- Ability to maintain a positive attitude and react positively to change in business needs.
- Excellent verbal and written communication skills.
- Proven to meet or exceed individual performance goals.
- Ability to maintain availability objectives while staying on task with other responsibilities and supporting the team.
- Must currently be a member of the ADP Inbound team
Preferred Skills
- Proficient in Salesforce CRM software
- Minimum 6 months experience on an ADP Program
What We Offer
- Group Health and Wellness (Medical, Dental, and Vision)
- Health Savings Account (HSA)
- Educational Assistance
- Voluntary plans, including critical illness, accident, and hospitalization
- 401k plan with Company Match and Roth contributions | Immediate vesting
- Pet Insurance, free legal services, employee discount programs, and more….
Equal Opportunity Employer / M / F/ H / V
ADP Inbound Team Lead
Who We Are
- Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.
About the Role:
The Role of a Team Leader 1 on Inbound is to coach, lead by example and support the development of the team members to achieve and exceed program delivery targets. The Team Leader 1 will split their time between their daily tasks and supporting the team members. The Team Leader I will assist the Manager and other team leads in daily reporting and quality assurance assessments. Typically, a Team Leader will support up to 6 team members.
This is a full-time, Monday through Friday, Inside Sales position. W-2, base hourly + commission.
What does success look like
- Motivate and support their team to meet and exceed their goals.
- Help to build strong team morale.
- Complete quality assurance evaluations on a weekly basis.
- Identify training and development needs to ensure the provisions of suitable development and learning opportunities.
- Meet or exceed individual performance metrics.
- Create an environment of trust, open communication, creative thinking, and cohesive team effort.
- Ensure the quality of generated leads meet or exceed the requirements of the client through structured QA process and coaching.
- Lead by example and be the best agent you can be so your team can emulate your example to achieve success.
*The duties, responsibilities, and conditions described are not necessarily a comprehensive list. Additional tasks and requirements may be assigned to the employee from time to time, as necessitated by business demands. Given the nature of the business, the company retains the right to modify the essential functions of this position at any time.
Required Skills
- Ability to improve performance through motivating and developing the team.
- Proficient in CRM software
- Proficient in Microsoft Office Suite (Outlook, Excel, Word, PPT, OneNote).
- Ability to work well under pressure and multi-task at a high level.
- Ability to maintain a positive attitude and react positively to change in business needs.
- Excellent verbal and written communication skills.
- Proven to meet or exceed individual performance goals.
- Ability to maintain availability objectives while staying on task with other responsibilities and supporting the team.
- Must currently be a member of the ADP Inbound team
Preferred Skills
- Proficient in Salesforce CRM software
- Minimum 6 months experience on an ADP Program
What We Offer
- Group Health and Wellness (Medical, Dental, and Vision)
- Health Savings Account (HSA)
- Educational Assistance
- Voluntary plans, including critical illness, accident, and hospitalization
- 401k plan with Company Match and Roth contributions | Immediate vesting
- Pet Insurance, free legal services, employee discount programs, and more….
Equal Opportunity Employer / M / F/ H / V
ADP Inbound Team Lead
Who We Are
- Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.
About the Role:
The Role of a Team Leader 1 on Inbound is to coach, lead by example and support the development of the team members to achieve and exceed program delivery targets. The Team Leader 1 will split their time between their daily tasks and supporting the team members. The Team Leader I will assist the Manager and other team leads in daily reporting and quality assurance assessments. Typically, a Team Leader will support up to 6 team members.
This is a full-time, Monday through Friday, Inside Sales position. W-2, base hourly + commission.
What does success look like
- Motivate and support their team to meet and exceed their goals.
- Help to build strong team morale.
- Complete quality assurance evaluations on a weekly basis.
- Identify training and development needs to ensure the provisions of suitable development and learning opportunities.
- Meet or exceed individual performance metrics.
- Create an environment of trust, open communication, creative thinking, and cohesive team effort.
- Ensure the quality of generated leads meet or exceed the requirements of the client through structured QA process and coaching.
- Lead by example and be the best agent you can be so your team can emulate your example to achieve success.
*The duties, responsibilities, and conditions described are not necessarily a comprehensive list. Additional tasks and requirements may be assigned to the employee from time to time, as necessitated by business demands. Given the nature of the business, the company retains the right to modify the essential functions of this position at any time.
Required Skills
- Ability to improve performance through motivating and developing the team.
- Proficient in CRM software
- Proficient in Microsoft Office Suite (Outlook, Excel, Word, PPT, OneNote).
- Ability to work well under pressure and multi-task at a high level.
- Ability to maintain a positive attitude and react positively to change in business needs.
- Excellent verbal and written communication skills.
- Proven to meet or exceed individual performance goals.
- Ability to maintain availability objectives while staying on task with other responsibilities and supporting the team.
- Must currently be a member of the ADP Inbound team
Preferred Skills
- Proficient in Salesforce CRM software
- Minimum 6 months experience on an ADP Program
What We Offer
- Group Health and Wellness (Medical, Dental, and Vision)
- Health Savings Account (HSA)
- Educational Assistance
- Voluntary plans, including critical illness, accident, and hospitalization
- 401k plan with Company Match and Roth contributions | Immediate vesting
- Pet Insurance, free legal services, employee discount programs, and more….
Equal Opportunity Employer / M / F/ H / V
