- Professional
- Ufficio in Philadelphia
Title: Development Coordinator
Department: Development
Reports to: Manager, Development Services
Summary:
Under the supervision of the Manager, Development Services, the Development Coordinator provides daily administrative support for the giving programs of The Philadelphia Orchestra and Ensemble Arts. The Development Coordinator is primarily responsible for the processing and acknowledgement of philanthropic gifts, as well as accurately maintaining guest data in our CRM software.
The coordinator works collaboratively across teams to execute the high volume of service and administrative activities of the department.
Essential Functions:
- Maintaining accurate information in the donor database
- Managing the receipt and booking of contributions
- Preparing acknowledgement materials
- Supporting the administrative needs of the office
- Interfacing with patrons through phone, email, concerts, and events
- Manage all aspects of entering contributions into our CRM software (Tessitura), ensuring the highest standards of data integrity and best practices, with tasks including:
- Managing the lifecycle of mail received with contributions
- Entering contribution data into Tessitura
- Coordinating and troubleshooting across departments and adjusting contributions as needed
- Administrating the recurring giving program and matching gift programs
- Preparing reports and assisting with all reconciliation procedures
- Prepare and coordinate contribution acknowledgements across the department
- Oversee data hygiene of the development department, ensuring updated communication preferences and gift tracking data in a timely manner
- Provide quality customer service to guests by assisting with donor phone lines and e-mail inboxes, responding promptly to all donor inquiries
- Process expenses in accordance with budget procedures; track and keep up-to-date department expenses; complete monthly budget reconciliations to ensure accuracy
- Along with other members of the Development team, staff the donor lounge and special donor information tables
- Collaborate across development services to ensure documentation and standard operating procedures are up to date; assist with training and ongoing education of data entry best practices
- Act as point for document retention guidelines, managing digital and paper gift agreements and other documentation to keep us in compliance with IRS guidelines
- Provide general Development department assistance as needed
Education/Experience:
Bachelor’s degree preferred, or a combination of education and relevant prior work experience. Prior customer service experience required.
Knowledge/Skills/Abilities:
- Excellent interpersonal, organizational and communication skills (verbal and written).
- A customer-service orientation and collaborative personality, with a high level of comfort interacting with the public in person and on the phone
- Attention to detail and ability to work in a fast-paced office environment.
- Strong, demonstrable proficiency with MS Office products
- Experience working with fundraising databases, knowledge of Tessitura a plus
- Ability to work independently and proactively
- Ability to work with confidential information
- A passion for the performing arts and arts education is a plus
A cover letter and resume are required.
Working Conditions/Physical Demands:
Routine for office environment. The employee will also be required to perform the essential functions of the job during evenings and weekends.
The Philadelphia Orchestra and Ensemble Arts, Inc. does not discriminate in employment on the basis of race, color, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, or military service.
