Office Manager presso Aqua-Tots Swim School

Management Positions (Office Manager)

• Employment: Full-Time, non-exempt

Job Objective:

Join a fast-paced, culture driven work environment for the largest swim school franchise worldwide! We are looking to invest in leaders who are willing to learn and grow to make a difference in their community! This management team would lead and manage all school staff in upholding Aqua-Tots Swim Schools core values and brand standards to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots curriculum standards and provide excellent customer service in a safe and welcoming environment. Our mission is to save lives by teaching children how to become safe and confident swimmers for life – and we absolutely
LOVE what we do!

Job Skills

• Required Bachelor’s degree or 1-3 years of experience in management
• Strong multitasking, decision-making, and leadership skills

Benefits and Compensation

• Generous PTO, vacation, sick time package
• Healthcare benefit plans available
• Monthly employee events, including annual King’s Island Trip

Qualifications:

• Must love people and support our company mission of drowning prevention in the community
• Experience in customer service and/or aquatics preferred
• Uphold Aqua-Tots Swim Schools Core Values:
  • Affirm each other’s strengths and protect each other’s weaknesses.
  • Treat others the way you desire to be treated.
  • Extend grace to those who are teachable.
  • Seek first to understand others before trying to be understood.
  • Choose relationships over profits.
  • Think outside the box; always question the status quo.
  • Praise in public; correct in private.

Job Duties and Responsibilities:

• Become Water Safety Instructor certified to be well rounded in Aqua-Tots business
• Provide excellent customer service by communicating effectively with potential and existing customers while building relationships with families
• Provide information about our facility, swim program, mission, and core values
• Become comfortable navigating our Point-of-Sale and CRM platforms
• Ensure facility safety and cleanliness
• Manage daily school operations for provide efficiencies, revenue growth, and retention of customers and staff
• Handle customer complaints gracefully by using customer-focused principles in every customer interaction 
• Supervise/plan/anticipate staff scheduling and needs
• Interviewing/hiring/training/evaluating/discipline/firing of staff
• Lead monthly in-service trainings for the team
• Other duties as assigned