Dispatch Agent (On-Site) presso Mad City Windows & Baths

Mad City Windows & Baths, a Renuity Company 

Dispatch Agent (On-Site)

Mad City Windows & Baths, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started! 

What We Offer:  

• Competitive base pay of $18.50+/hr commensurate with experience and skills  

• Comprehensive benefits including medical, dental, and vision  

• Consistent schedules and professional growth opportunities

  • T-F: 1pm - 9pm, Sat: 11am - 7pm preferred shift  

• Spacious newly expanded call center space! Get away from the drop ceilings and cramped workspace!  

• A respectful, forward-thinking work culture 

About the Role:  

In this position you will: 

• Answer and operate a multi-line phone system

• Monitor, communicate, and resolve scheduling adjustments for appointments between customers and sales representatives

• Maintain and update the company database and calendars 

• Regulate and monitor appointment volumes and availability for other departments

Key Qualifications:   

• Previous call center or dispatch experience preferred

• High attention to detail in a fast-paced environment

• Strong verbal communications skills 

• High organization and multitasking abilities

About Mad City Windows & Baths 

At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love. 

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. 

If you have a question regarding your application, please contact [email protected]

To access Renuity's Privacy Policy, please click here: Privacy Policy