Service Drive Manager (Smart Toyota) presso LEEP TQC LLC

Description

Gurley Leep is a family-owned company with 22 locations across five states and continues to expand. We’re seeking a motivated and experienced Service Drive Manager to lead our service drive operations at Smart Toyota. 

This role is key to ensuring our customers receive a seamless, efficient, and friendly experience from the moment they arrive through vehicle delivery. The ideal candidate is organized, customer-focused, and skilled at managing people and processes in a fast-paced automotive service environment.  

If you are an enthusiastic self-starter with a passion for customer service and selling and enjoy working with people, then you need to be a part of our team.  Apply today!

Key Responsibilities:

• Prepare accurate cost estimates for repairs and provide transparent quotes to customers.
• Consult with customers to assess their vehicle’s needs, provide service recommendations, and explain repair options.
• Oversee daily operations of the service drive, ensuring excellent customer service and workflow efficiency.
• Maintain communication between customers, service technicians, and management.
• Schedule service appointments and ensure efficient allocation of resources in the service department. 
• Monitor service appointments, vehicle status updates, and repair timelines.
• Ensure adherence to dealership policies, manufacturer guidelines, and safety standards.
• Train and mentor team members to deliver consistent, high-quality service.

Requirements

• 2+ years of experience in automotive service operations or management  (preferred).
• Strong leadership, communication, and organizational skills.
• Knowledge of dealership management systems.
• Valid driver’s license with a clean driving record.