Walser Automotive Group - Entry Level Technician Trainer presso Walser Automotive Group

Walser Automotive Group is driven by our passion for cars and people. For over 70 years, we've led automotive retailing with a transparent buying approach. Today, we support our team with family-focused benefits, career paths, and a commitment to diversity. Family-run and family-owned, we thrive on our inclusive and dynamic culture. That's the Walser Way.

How will our Service Training Specialist make an impact?

Job Duties (Will Include but Not Be Limited To)

• Deliver and facilitate training for new hire lube technician employees on our processes and technologies
• Design and develop creative, high-quality, interactive learning content classroom and hands-on training sessions (handouts, participant and facilitator materials, activities, etc.)
• Design, develop, and update training programs tailored to the needs of lube technicians, providing clear instruction on oil changes, fluid exchanges, tire rotations, filter replacements, inspections, and other basic maintenance services
• Incorporate training on safety standards, proper tool usage, and company procedures.
• Assess and monitor training effectiveness through participant feedback and performance metrics
• Provide follow-up coaching, ongoing support and refresher training as needed
• Maintain training documentation, attendance records, and progress tracking.
• Work in-store to coach current lube technicians and team leads to best support and grow their talent (travel 50% to Minneapolis area locations)
• Partner with service managers, technicians, and other stakeholders to align training with business objectives and operational needs.
• Support company technology and process rollouts as necessary
• Support out of state locations as necessary (less than 10%)
• Must wear safety eyewear at all times when in dealership service departments
• Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
• Embrace and exhibit Walser CORE values
• All other duties, tasks and/or projects as assigned

Minimum Requirements

• Proven experience as a lube technician, trainer, or similar role in the automotive industry
• Minimum of 1-year experience designing, developing, and evaluating learning (preferred)
• Strong understanding of dealership or service center operations, including lube technician responsibilities
• Knowledge of instructional systems design methodology, rapid design/development methodologies, adult learning theory, research methodology, and assessment tools (preferred)
• Passion for teaching, motivating and coaching, with the ability to create and sustain strong working partnerships with all stakeholders across the organization
• Experience with customer relationship management (CRM) and dealership management systems (DMS)
• Proven success in driving measurable improvements in lube technician performance
• Skilled in analyzing performance metrics and identifying trends to pinpoint areas of improvement
• Strong organizational and time management skills, with the ability to manage multiple training initiatives simultaneously
• Be a team player with a friendly, positive attitude
• Knowledge of or ability to learn new technology, products and services
• Excellent verbal, written and interpersonal communication skills

Physical Demands

• Moving and walking around the Corporate Office, Service Bay, and/or other Walser locations
• Sitting, standing, reaching, bending
• Utilizing a computer for day-to-day tasks and electronic technology required by OEMs

What We Offer

• Medical, Dental, Vision coverage & HSA/FSA
• Paid Parental Leave (Maternity, Paternity, Adoption)
• Adoption Assistance Program
• Life Insurance and 401K with Employer Match
• Pet insurance and Employee discounts
• Access to our Employee Resource Groups, such as: Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser
• The opportunity to volunteer through the Walser Foundation -The Walser Foundation: Our Community Mission - YouTube

Walser’s Core Values

We proudly operate on a set of aCore Values which drive our decisions and actions on a daily basis. They are:

Do The Right Thing – Nothing is worth compromising a relationship.

Lead By Example – Be willing to help no matter how difficult the challenge.

Display Positive Energy – A good attitude is highly contagious.

Be Open Minded – The only thing that is constant is change.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.