Purpose:

The Connectivity Program Manager is responsible for driving the growth, performance, and expansion of Citadel’s inflight connectivity programs, including the Starlink integration program, and growing partnerships with additional connectivity providers. This role will lead end-to-end program objectives (sales to delivery) and establish clear performance metrics for commercial, schedule adherence, profitability, reliability, and customer experience.

Essential Job Functions:

• Serve as the primary point of contact for clients, acting as the main program liaison between Citadel, customer, connectivity vendor, and suppliers for each project.
• Partner closely with Engineering and Operations teams to develop tailored connectivity packages that align with customer requirements and business objectives.
• Manage program scope, schedule, budget, and quality while ensuring alignment with business goals and regulatory compliance.
• Meet KPIs related to sales growth, program profitability, project delivery timelines, client satisfaction scores, and system performance reliability.
• Drive customer engagement by collaborating directly with clients and stakeholders throughout the design and delivery process.
• Develop sales proposals, technical presentations, and pricing strategies to secure new connectivity business.
• Conduct financial analyses, forecasts, and ROI assessments for all connectivity programs to ensure profitability and efficiency.
• Coordinate with third-party vendors, OEMs, and service providers to manage system integration, certification, and installation activities.
• Monitor connectivity trends (e.g., SATCOM, Wi-Fi, network security, in-flight entertainment) and recommend innovative solutions to enhance the customer experience.
• Provide regular executive reports summarizing KPI performance, risk assessments, and strategic recommendations for continuous improvement.

Minimum Qualifications or Experience:

• Bachelor’s degree in Aviation Management, Engineering, Business Administration, or a related field.
• 5+ years of program or project management experience in the aviation industry, preferably in aircraft completions, modifications, or in-flight connectivity.
• Demonstrated success in meeting or exceeding performance KPIs related to sales, program delivery, and customer satisfaction.
• Strong understanding of aircraft connectivity systems, including SATCOM, Wi-Fi, routers, and cabin network architecture.
• Experience with CRM and project management tools such as Salesforce, Smartsheet, or MS Project.
• Excellent communication skills with the ability to translate technical information for executive and client audiences.

Preferred Qualifications or Experience:

• Master’s degree in Business Administration, Engineering, or Aviation Management or equivalent industry experience.
• PMP or equivalent project management certification.
• Experience within VIP or VVIP aircraft completions, refurbishment, or modification programs.
• Familiarity with FAA, EASA, and OEM certification processes
• Proven track record in developing and achieving KPIs focused on sales revenue, project efficiency, client retention, and quality performance.

Supervisory Responsibilities:

This position does not have direct supervisory responsibilities but provides indirect leadership across cross-functional teams, including engineering, certification, supply chain, production, and installation. The Program Manager coordinates priorities, assigns deliverables, and ensures accountability through influence rather than authority. Success in this role depends on the ability to lead collaboratively, drive alignment, and maintain strong communication with internal and external stakeholders to achieve program objectives.

Knowledge, Skills, and Other Attributes:

• In-depth understanding of corporate and VIP aviation standards, customer expectations, and aircraft completion processes.
• Strong commercial acumen with a focus on meeting KPIs related to profitability, efficiency, and client satisfaction.
• Exceptional leadership and relationship management skills, with the ability to influence internal and external stakeholders.
• Skilled in strategic planning, data analysis, and performance reporting.
• Ability to balance multiple high-profile programs in a dynamic, high-pressure environment.
• Professional, detail-oriented, and committed to maintaining the highest levels of safety, quality, and customer service.

Travel:

Travel is to be expected for business industry work, events, business networking and negotiation meetings.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Working Conditions:

This position is considered INDOOR WORK which is characterized as follows.

Physical Activity/Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is considered LIGHT work.

[Occasional lifting requirements of level of work in box below: Heavy 70lbs; Medium 50lbs; Light 20lbs. Frequent lifting requirements for all levels of work is 20lbs.

Citadel Completions, LLC. is an Equal Opportunity Employer who provides equal employment opportunities to all applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, status as a protected veteran, or any other protected status in accordance with applicable federal, state, and local laws.