Senior Digital Product Manager (Guided Selling) presso American Express

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.

About Enterprise CRM Solutions (eCRMs): The Enterprise CRM Solutions team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (eCRMs) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise. 

We’re looking for a Senior Digital Product Manager to join our Sales Domain within eCRMs, focusing on scaling and optimizing Guided Selling capabilities globally. In this highly visible role, you will serve as the Single Point of Contact (SPOC) for horizontal CRM capabilities — setting vision, shaping strategy, and driving execution. You’ll collaborate with business leaders, engineers, and data experts to create solutions that empower our Sales teams, improve compliance, and enhance the customer experience.

How will you make an impact is this role?

• Define and own the product vision, strategy, and roadmap for Guided Selling capabilities aligned to enterprise goals.
• Lead roadmap planning and delivery, balancing innovation with business needs and measurable outcomes.
• Conduct deep discovery and requirements definition with business stakeholders to uncover opportunities for automation and efficiency.
• Partner with Engineering, Data, and Architecture teams to translate business requirements into scalable, secure technical solutions.
• Drive AI-powered enhancements such as call summarization, next-best-action recommendations, and conversational insights to elevate sales performance and compliance.
• Manage and prioritize the product backlog, ensuring every initiative delivers tangible ROI.
• Establish and track KPIs that measure adoption, performance, and business value; use data to guide continuous improvement.
• Communicate progress, risks, and results clearly to partners and senior leaders across global markets.
• Champion platform governance and standardization to ensure consistency and alignment across business units.
• Collaborate with Platform owners’ peers to share best practices and maintain executional excellence.

Minimum Qualifications

• Strong product management experience, including proven success leading end-to-end delivery of at least one major product or platform initiative.
• Strong expertise in CRM platforms and sales enablement tools; hands-on Salesforce experience highly preferred.
• Ability to translate complex business requirements into technical solutions, working collaboratively with Technology and Data teams.
• Experience with AI-enabled or Guided Selling platforms (e.g., Salesforce Einstein, Outreach.io, Gong) and a passion for using data to drive sales transformation.
• Exceptional communication, storytelling, and stakeholder management skills — adept at influencing across all levels of the organization.
• Advanced proficiency in PowerPoint, Mural, and Excel, with a talent for turning data and strategy into compelling visual narratives.

• Strong analytical mindset and familiarity with Agile or SAFe frameworks, with a focus on delivering incremental value and managing global complexity.

   

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.