Client Relations Manager presso Continental Services
Continental Services · Lancaster, Stati Uniti d'America · Onsite
- Professional
- Ufficio in Lancaster
The Client Relations Manager is responsible for ensuring customer satisfaction and maintaining strong account performance. This role involves overseeing accounts, monitoring profitability, and supporting client needs while helping to maintain long-term relationships. The ideal candidate understands the company’s products and services, works collaboratively with internal teams, and communicates clearly and effectively with clients. The Client Relations Manager serves as the main point of contact for clients, helping to address requests, answer questions, and provide guidance to ensure a smooth and positive experience.
Essential Duties & Responsibilities
- Maintain a thorough understanding of the company’s products and services.
- Stay informed on industry trends and new technologies to help the company remain competitive, and discuss potential opportunities with leadership.
- Participate in client transitions, including equipment installations, by collaborating with relevant internal teams.
- Build and maintain strong relationships with client contacts to ensure open communication and address service needs effectively.
- Proactively identify and resolve service concerns, working with internal teams to provide timely solutions and updates to clients.
- Share positive client feedback internally to recognize good performance and support best practices.
- Schedule regular client meetings based on account size or client requests, and provide data or reports as needed.
- Monitor account profitability, contracts, and financial performance, recommending adjustments to services, pricing, or equipment as appropriate.
- Proactively manage contract renewals and resigning to maintain long-term client relationships.
- Identify opportunities for account growth and increased margin, and coordinate service or equipment changes with clients.
- Collaborate with third-party partners to manage their accounts within the company’s territory.
- Manage and maintain accurate account data in the CRM system, ensuring all correspondence and activities are properly tracked and accessible.
- Work with marketing and internal teams to address client requests and communicate available services.
- Ensure all contractual obligations are accurately recorded and fulfilled.
- Stay informed on competitive offerings and support strategy development as needed.
- Perform other duties as assigned.
Job Requirements
- High school diploma or equivalent.
- Minimum 2 years in a customer-facing role.
- At least 2 years of experience using Microsoft Office (Excel, Word, PowerPoint, etc.) and CRM systems.
- Ability to read and interpret basic business P&L and balance sheet information.
- Understand and calculate ROI (return on investment).
- Apply business math concepts, including fractions, percentages, ratios, and proportions.
- Strong written and verbal communication.
- Ability to read, analyze, and interpret general documents, software manuals, and emails.
- Technical aptitude and awareness of industry/technology trends.
Physical Requirements:
- Frequently required to sit, stand, walk, and move around.
- Use hands and arms; talk and hear.
- Occasionally lift or move up to 40 pounds.
- Close vision and ability to adjust focus.
Schedule & Work Environment:
- Standard hours: 7:30 AM – 4:30 PM; flexibility required for client needs.
- Limited work-from-home may be approved (up to 12 days/year) by leadership.
Job Benefits
We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that.
• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.
Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.
Total Compensation: $70,000 - $90,000 ($70,000 base + commission)
• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.
Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.
Total Compensation: $70,000 - $90,000 ($70,000 base + commission)
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