Merchandising Operations Associate presso Signet Jewelers

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

POSITION SUMMARY:

The Merchandising Operations Associate plays a critical role in supporting the end-to-end Go-to-Market (GTM) process for the merchandising team. This role ensures cross-functional alignment, operational excellence, and flawless execution of seasonal launches. Acting as the connective tissue between merchandising, product development, planning, and marketing, the associate will streamline workflows, maintain key calendars and tools, and ensure milestones are met on time.

MAJOR RESPONSIBILITIES/ESSTENTIAL FUNCTIONS:  

Go-To-Market Process Support

• Maintain and track the GTM calendar, ensuring deadlines and milestones are visible to all cross-functional partners

• Coordinate seasonal checkpoints and meetings, capturing next steps and ensuring follow-through across teams

• Support the operational readiness of seasonal launches by ensuring marketing, planning, and merchandising teams are aligned on timelines and deliverables

• Monitor progress against milestones and escalate risks or roadblocks to the manager

Operational Excellence & Process Management

• Assist with building and maintaining operational tools, trackers, and dashboards that support GTM execution.

• Partner with planning and merchandising to validate timelines and inventory flows against launch milestones

• Contribute to the development of process documentation and operational playbooks

Cross-Functional Coordination

• Act as a point of contact for process-related questions and GTM status updates

• Prepare materials for alignment meetings, ensuring stakeholders have the information needed to make timely decisions

• Identify opportunities to streamline workflows and improve operational efficiency

• Liaisse between merchandising and other key functions such as design, planning, sourcing and marketing to ensure seasonal readiness at key milestones and throughout the process

POSITION QUALIFICATIONS:

Education Required: Bachelor’s Degree in Business, Operations, Retail Management or related field preferred

Required or Acceptable Job-Related Experience: 1+ year experience in merch operations, retail operations or related entry-level role.

Years of Job-Related Experience Required:  1+ years

Technical/Other Skills Required:

• Strong proficiency in Excel

• Strong communication skills (both written and verbal, attention to detail and accuracy, organizational skills, & math skills (ability to work with numbers and analyze data). 

• Ability to be metal free and work in a metal free environment, when necessary, based on security policy.

• Ability to work in a fast-paced environment.

• Ability to work independently as well as a team.

• Ability to work in the office and remote as required.

BENEFITS & PERKS:

We believe in rewarding top talent with a comprehensive and competitive benefits package designed to support your well-being, professional growth, and work-life balance:

✔ Premium Healthcare Coverage – Comprehensive medical, dental, and vision plans to keep you and your family covered.
✔ 401(k) with Company Match – Invest in your future with a generous retirement savings plan, including company matching after just one year.
✔ Generous Time Off – Recharge with a robust PTO package, plus company holidays.
✔ Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging.
✔ Career Growth & Development – Opportunities for leadership development, mentorship, and continuous learning.
✔ Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more!