Assistant Front Office Manager presso Hyatt Regency Greenville

The beautiful Hyatt Regency Greenville is looking for an Assistant Front Office Manager to join our world-class team! Grow your career at our busy, full-service hotel, right on Main Street!

Essential Job Functions

• Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation
• Prepares work schedules in accordance with forecasted occupancy
• Supervises day to day activities of front desk, bell, and shuttle staff
• Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports
• Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork
• Coordinates staffing and payroll to conform with productivity and budgetary standards
• Prepares payroll and schedules are required; monitors actual vs. budget payroll activities
• Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis
• Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc
• Participates in daily Yield Management Meetings
• Ensures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area
• Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter
• Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget)
• Confers closely with FOM/GM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required

Auro Hotels/ Hyatt Regency Greenville is an equal opportunity and E-Verify employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.