- Professional
- Ufficio in San Francisco
Location: 724 Battery Street, San Francisco, CA 94111Employment Type: Full-Time, Onsite
Company Overview:
As North America’s premier destination for design aficionados, architects, interior designers, and contract professionals, Lumens offers a discerning edit of modern lighting, furniture, and decor. Sourcing more than 400 of the most exceptional international design brands globally, our curated product assortment features iconic designs as well as the latest in emerging artisan creators. Lumens’ vision – we believe life is more beautiful when you surround yourself with exquisite design – guides our dedication to innovation, customer experience, and service. Our team includes certified interior designers and ALA-certified product specialists, and we’re looking for fellow design enthusiasts to join our team.
In September 2025, Lumens opened its first brick and mortar location, a Design Gallery that is a hybrid space: part exhibition gallery, part community hub and part discovery-driven experience for architects and designers as well as design aficionados. The gallery bridges the tactile with the digital—offering sensory, in-person experiences while seamlessly integrating with Lumens’ e-commerce platform, allowing clients to shop curated vignettes both in-gallery and online. We are looking for an experienced Manager to oversee the success of the San Francisco Design Gallery and our trade sales development in the Bay Area.
About the Role:
The Design Gallery Manager will lead operations, elevate client experience, and embody the Lumens brand vision within our San Francisco gallery and the larger Bay Area. This role combines operational leadership with community engagement, driving both inspiration and commerce. The ideal candidate is equally at ease managing gallery logistics, cultivating client and designer relationships, and bringing a spirit of creativity and hospitality to the space.
Key Responsibilities
Gallery Operations and Client Experience
- Oversee daily operations of the 4,200-square-foot Design Gallery, ensuring a seamless, elevated guest experience.
- Manage gallery scheduling, including Designer in Residence activations, events, and client visits.
- Ensure visual and experiential standards are maintained across curated vignettes, workspaces, and installations.
- Contract appropriate external resources (cleaning crew, maintenance) to support showroom operations.
- Ensure showrooms are open and ready for business each day
- Collaborate with cross-functional teams (merchandising, marketing, creative, sales, and eCommerce) to align gallery presentation with brand initiatives.
- Provide concierge-level service to design professionals, specifiers, and clients visiting the gallery.
Community and Brand Engagement
- Act as host and ambassador of the gallery, building strong relationships with designers, architects, students, and local design community members.
- Partner with marketing to support events, panels, and design activations that position the gallery as a hub for inspiration and dialogue.
- Support the Designer in Residence program, including coordination, installation, and ongoing partnership.
- Create and manage a proactive sales and business development approach to target and convert new prospective customers.
- Outreach and engage with the A&D community in the Bay Area, enhancing existing relationships and forging new ones, with a goal of developing overall sales in the region.
- Serve as an ambassador to the A&D community and an advocate for the Lumens brand in the region.
Sales and Digital Integration
- Guide guests in exploring curated vignettes and assist with digital tools such as Lumens’ Source Book and e-commerce platform.
- Partner with internal sales teams to facilitate client projects initiated through gallery visits.
- Track gallery performance metrics and client engagement, reporting insights back to leadership.
- Prepare timely monthly reporting in accordance with company requirements.
Team Management & Leadership
- Lead, train, and inspire gallery associates to deliver a best-in-class, elevated customer experience.
- Provide support, coaching and direction to foster a culture of hospitality, design curiosity, and proactive client engagement.
- Ensure compliance with company policies, operational standards, and safety procedures.
- Oversee San Francisco team of Trade Account Managers, ensuring achievement of sales goals while adhering to standards of concierge-level service.
Qualifications
- Bachelor’s degree in Design, Art, Business, or related field preferred.
- 5+ years of experience in retail management, showroom/gallery operations, or luxury/hospitality environments.
- Excellent communication and interpersonal skills.
- Entrepreneurial and solutions-oriented.
- Passion for design and strong familiarity with high-end furniture, lighting, and decor.
- Ability to lead, coach and motivate others.
- Discreet with ability to manage sensitive and confidential information.
- Exceptional interpersonal and client-service skills, with the ability to engage design professionals and high-net-worth clientele.
- Proven leadership and team management abilities.
- Strong organizational skills with experience managing events, scheduling, and daily operations.
- Comfortable with digital platforms and eCommerce integration; familiarity with CRM tools a plus.
- Ability to work onsite full-time in San Francisco, including evenings/weekends for special events as needed.
Core Attributes
- Polished, professional, and brand-aligned presence with attention to detail and an understanding of delivering a luxury experience.
- Creative, curious, and deeply engaged with the design community.
- Strong balance of operational discipline and client-centered hospitality.
- Excellent communicator and natural connector.
- Self-starter with the ability to work independently and collaboratively.
What We Offer
- Competitive salary and benefits package. Total On Target Earnings: $75,000 - $110,000
- A dynamic, creative environment at the intersection of design, retail, and community.
- The opportunity to play a pivotal role in shaping a new model of gallery experience that bridges tactile inspiration with digital commerce.
